Customer Success Manager

Job not on LinkedIn

November 18

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $120k - $135k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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DeepHealth

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Artificial Intelligence • Healthcare Insurance • SaaS

DeepHealth is a global leader in AI-powered health informatics, providing innovative solutions designed to enhance operational efficiency and clinical confidence in radiology. As a wholly-owned subsidiary of RadNet, Inc. , DeepHealth offers a comprehensive suite of diagnostic and imaging tools, including the DeepHealth OS, a pioneering cloud-native operating system. Their AI-powered solutions support large-scale diagnostic programs and streamline workflows in areas such as breast, prostate, lung, and brain cancer detection. DeepHealth collaborates with leading healthcare institutions worldwide to transform radiology practices and improve care delivery.

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 $225k Grant on 2019-08

📋 Description

• Build and maintain strong relationships with key stakeholders within customer organizations. • Regularly engage with customers to understand their challenges, goals, and ensure satisfaction. • Presents solutions that meet customer objectives. • Provides prospect/client guidance through short- and long-term strategic planning. • Develop a deep understanding of the company's product/service offerings. • Act as the voice of the customer within the company and advocate for their needs. • Proactively identify opportunities for upselling or cross-selling. • Address customer concerns and issues effectively and efficiently. • Utilize customer data to derive insights and suggest improvements.

🎯 Requirements

• 2+ years of experience in a CSM role, especially in an MSP environment, technology, or a health care setting • Bachelor's degree in Healthcare, Business Administration, and/or Marketing and/or a related field medical/pharma/science field (or equivalent level of practical technical experience in radiology) • Proven experience in a customer-facing role, preferably in Customer Success, Account Management, or Sales. • Excellent communication and interpersonal skills. • Strong problem-solving abilities and a customer-centric approach. • Proficiency in CRM and/or CSM software and data analysis tools. • Ability to multitask, prioritize, and manage time effectively. • A minimum of 3 years working experience as a radiographer/application specialist/MRI specialist or mammographer within a clinical setting. • Strong relationship-building skills • Strong attention to detail. • Ability to work independently (home office) and as a team player. • Proven ability to build and maintain influential customer relationships. • Superb verbal and written presentation and communication skills.

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible working arrangements