Customer Experience Specialist

🕒 September 14

🇩🇪 Germany – Remote

💵 €45k - €60k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Deep Neuron Lab

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤖 Artificial Intelligence

💸 Finance

☁️ SaaS

💰 Seed Round on 2022-11

Artificial Intelligence • Finance • SaaS

Deep Neuron Lab is a leading German specialist in AI-based analysis of financial and non-financial reports. The company uses state-of-the-art machine learning technologies to extract metrics from financial statements automatically and transparently. It focuses on creating human-in-the-loop AI solutions that allow users to understand every step of the process.

📋 Description

• Act as the voice of customers inside the company and influence product priorities • Own the full customer journey from the first question to a resolved case • Investigate customer cases, reproduce issues, and collaborate with engineers on product improvements • Communicate with users clearly, structurally, and proactively • Build the knowledge base and documentation from the ground up • Collaborate with Product, Engineering, and Sales to shape the product and working processes • Help design the experience for an AI product changing how auditors work worldwide

🎯 Requirements

• 1-2 years of experience in financial audit or a related field • Firsthand knowledge of customer workflows and pain points • Genuine curiosity for how complex software and AI work under the hood • Excellent communication skills in English (C1+) • Communication skills in German are a strong plus • Structured, hands-on approach to solving problems • Strong project management skills • High sense of urgency and ability to prioritise effectively • Ownership and startup compatibility • Ability to actively shape things in a dynamic, fast-moving environment

🏖️ Benefits

• Real ownership from day one • Flat hierarchies and short decision paths • Fully remote work, with regular trips to Berlin for on-site teamwork • Flexible working hours • A monthly 50€ voucher usable at 50+ stores • Free lunch at the office • Regular online and offline team events • Collaborative, international, ambitious, and supportive team

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