Customer Support Associate – German

Job not on LinkedIn

🕒 September 2

🌐 Germany, Kenya – Remote

🇩🇪 Germany – Remote 🇰🇪 Kenya – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assent

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

📦 Logistics

🏭 Manufacturing

💼 Consulting

💰 $350M Series D on 2022-01

Logistics • Manufacturing • Consulting

Assent is a leading provider of supply chain sustainability management solutions aimed at helping manufacturers comply with product compliance regulations. Their platform offers automated solutions for product compliance, ESG (Environmental, Social, Governance), and trade compliance, facilitating transparency and risk management within complex supply chains. By leveraging data and industry expertise, Assent enables clients to mitigate risks related to compliance and enhance operational efficiency.

📋 Description

• Support the Support team in obtaining declarations and other important information from non-responsive suppliers in clients’ supply chains • Communicate with suppliers through emails, phone calls, and conference calls to gather compliance information • Assist with compliance requests • Confirm the quality of provided documents • Work directly with top-tier suppliers to help them respond to compliance requests • Handle inbound supplier calls and troubleshoot or navigate compliance requests • Engage unresponsive suppliers through outbound calls, supplier education, and webinar invites • Provide German and English language support for internal translations, webinar hosting, and prospect calls with Sales • Collaborate with the Program Success team on approaches for new customers, client campaigns, and supplier issues

🎯 Requirements

• Excellent verbal and written communication skills in German and English • Related work experience (e.g. administration, reporting, research & data, supplier/customer support, call centres) • Solid ability to manage time effectively and juggle multiple priorities at one time • Computer proficiency using MS Office Suite and Google Applications • Ability to leverage all functions of MS Office Suite and Google Applications proactively and effectively • Self-starter • Excellent time management skills • Ability to adhere to assigned deadlines

🏖️ Benefits

• Vacation time that increases with tenure • Comprehensive benefits packages (details vary by country) • Life leave days • Competitive base salary • Corporate bonus program • Retirement savings options • Flexible work options • Volunteer days • Corporate giving initiatives • Professional development days available from the start date