Customer Service Specialist – Operations

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AVL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🚘 Automotive

💰 Grant on 2020-12

Manufacturing • Engineering • Automotive

AVL is a leading global engineering company specializing in the development of innovative mobility systems. With expertise in areas such as e-mobility, hybrid propulsion, and automated and connected mobility, AVL provides comprehensive solutions including software development, testing, and validation of advanced driver assistance systems. They are committed to creating sustainable, climate-neutral mobility and have established a strong presence with numerous global engineering centers, delivering tailored solutions to meet modern transportation challenges.

📋 Description

• Manage national and international customer and service orders independently and ensure timely processing • Coordinate returns, repairs, product exchanges and credit notes • Act as the point of contact for customer inquiries about products, prices, terms and delivery times • Work closely with Service, Logistics and other departments to ensure smooth operations • Process and manage orders in the ERP system (IFS) and ensure efficient order handling • Create work instructions and support the continuous improvement of service processes • Analyze KPIs and reports and, together with management, derive optimization measures

🎯 Requirements

• Completed commercial training or a degree in business administration • Professional experience in Customer Service, Aftersales, Order Management or internal sales • Structured, independent and solution-oriented working style • Strong service and customer orientation • Willingness to question processes and continuously improve them • Very good German skills and good English skills • Confident user of MS Office, especially Excel • Experience with ERP systems, ideally IFS

🏖️ Benefits

• Flexible working hours, flextime and the option to work remotely • Scope to shape the role with the opportunity to implement your own ideas • Open corporate culture with active feedback, short decision-making paths and development opportunities • Work in an independent business unit with flat hierarchies, integrated into the infrastructure of a global corporation • 30 days of vacation • Employee discounts • Free parking with charging stations for electric vehicles and e-bikes • Company bike leasing (JobRad)