Customer Support Representative

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ibelsa GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

🏨 Hospitality

💼 Consulting

📦 Logistics

Hospitality • Consulting • Logistics

ibelsa GmbH is a Berlin-based provider of cloud-native property management software (PMS) for hotels and accommodations. Their SaaS platform centralizes reservations, channel management, payments, accounting, workforce planning, and guest services, with mobile access, modular add-ons, and an open API for many third-party integrations. Ibelsa emphasizes reliability, security (automated backups), intuitive UX, German-language support, and tailored service for independent hotels, hostels, vacation rentals, and similar lodging businesses.

📋 Description

• Technical support for our customers and sales partners via phone and email. • Solution-oriented handling of support inquiries. • Coordination of more complex issues with 2nd-level support or external partners. • Happy and satisfied customers are your personal goal. • Recording support cases and team learnings.

🎯 Requirements

• Experience in hospitality (Required): You have solid practical experience in the hotel sector (e.g., reception, front office, or reservations) and are familiar with working with hotel software. • Tech affinity: You have an interest in software solutions and enjoy exploring digital tools. • Communication skills: Strong people skills, empathy, and enjoyment of daily customer contact. • Team spirit & hands-on mentality: “Teamwork makes the dream work” is your credo — at the same time you are a doer who tackles tasks proactively. • Language skills: Very good German and English, both written and spoken.

🏖️ Benefits

• 100% home office / remote: Work flexibly from wherever you want. • Genuine team spirit: We place great value on strong collaboration. • Attractive benefits: Above-average compensation, flexible working hours, company pension scheme, and a diverse corporate benefits program. • A great team: Humorous, reliable, and always there for each other.