Software Support Specialist

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Körber

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

💊 Pharmaceuticals

Enterprise • Pharmaceuticals • Logistics

Körber is an international leading technology group with over 12,000 employees in more than 100 locations worldwide. The company operates in four key business areas: Digital, Pharma, Supply Chain, and Technologies. Körber focuses on developing innovative products, solutions, and services aimed at technological leadership and sustainability. It is committed to implementing sustainability initiatives, achieving net-zero CO₂ emissions by 2040, and maintaining high standards in ecodesign and lifecycle assessments. Körber is recognized for its strategic ecosystem partnerships, particularly in the pharma and biotech industries, and is involved in the fields of manufacturing logistics, artificial intelligence, and automation technologies.

📋 Description

• You are responsible for remote support for our software products • In this role you provide support via remote access for our warehouse management systems and our software used to control logistics processes at customers worldwide • As the technical point of contact, you receive error reports from end customers and independently perform fault analysis/diagnosis and troubleshooting using our remote maintenance software • Documenting service cases in our ticketing system and maintaining a knowledge base are also part of your responsibilities

🎯 Requirements

• You have vocational training as an IT specialist, a degree in computer science, or comparable qualifications • You have solid knowledge of Windows operating systems (servers and clients) as well as IT hardware and software; initial experience with Linux is desirable • You have knowledge of SQL • Ideally, you have already worked with relational databases (e.g., Oracle) • You have good English and very good German skills, both spoken and written • You are a team player, a strong communicator and service-oriented • A strong service mentality and willingness to learn, combined with excellent interpersonal skills, distinguish you • You are willing to work in a shift system and appreciate a varied work schedule

🏖️ Benefits

• Tax-free benefit allowance for the purchase of a variety of goods or services • Discounted lunch • "New way of working" with extensive mobile/remote work possible • Modern IT equipment at the workplace • Monthly employee offers via a discount portal • Company pension scheme • Holiday and Christmas bonuses • Special leave • Anniversary bonuses • An Employee Assistance Program (EAP) — confidential counseling and support for health, work-related and personal challenges • 30 days of working abroad per calendar year within Europe possible • Company bike — also available for an additional family member