Customer Service Representative, German or French Speaker

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🕒 April 10

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Ventura TRAVEL

WebsiteLinkedInAll Job Openings

51 - 200 employees

✈️ Travel

Travel

Ventura TRAVEL is a company specializing in crafting authentic and sustainable small-group travel experiences to unique destinations worldwide. For over 20 years, it has been known for its hand-picked, small-ship expedition cruises that offer travelers unforgettable adventures in places like the Galapagos Islands, polar regions, and Indonesia. Ventura TRAVEL prides itself on its commitment to responsible travel, providing unbiased recommendations, and maintaining a strong team of destination specialists. The company supports conservation projects through its efforts and ensures flexibility and best-price guarantees for its customers.

📋 Description

• Serve as the primary contact for travelers prior to departure • Communicate with travelers by email and phone • Achieve monthly and quarterly customer satisfaction goals • Prepare travelers for upcoming trips in video meetings • Ensure travel documents are thorough, complete, and accurate • Organize transfers, flights, and additional services • Address passenger emergencies during trips and assist with claims processing afterward • Use AI tools to save time and improve work processes

🎯 Requirements

• At least 2 years of customer service experience with strong and proven results • Strong attention to detail and accuracy • Ability to stay calm and focused during emergencies or stressful situations • Creative, traveler-focused approach • Ability and willingness to use digital tools and adopt new ones • Team-oriented approach and clear, respectful communication • Fluent spoken and written German or French • Confidence in English • Willingness to take on emergency shifts (24/7) during travel seasons

🏖️ Benefits

• Freedom to be creative in achieving results • International & friendly working environment • Quarterly Social Days and Team Events • Work out of other offices in the Ventura network around the world • Opportunity to constantly learn and grow • Well-being support, including regular O3 and satisfaction surveys • Yearly 2-week offsite • Participation in the overall company's profits