Support Specialist, Finance

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🕒 March 27

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ORGA-SOFT Organisation und Software GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1979

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

ORGA-SOFT Organisation und Software GmbH is a German software company providing INTEGRA®, an integrated ERP suite for mid-sized businesses with a focus on the beverage and food industries. The platform offers modules for procurement, CRM & sales, accounting & controlling, warehouse & logistics, HR, production, e‑commerce, e‑invoicing and EDI, plus BI, mobile working and cloud/on‑premise deployment options. ORGA-SOFT emphasizes supply chain transparency, workflow automation, system integration and consultancy/services to help companies optimize processes and decision-making.

📋 Description

• First- and second-level support for our ERP software focusing on financial accounting as well as payroll • Analyze, classify and process support requests in the ticketing system • Diagnose issues and provide solutions by phone, e-mail and remote access • Plan, prepare, execute and test software updates and new program releases • Document support cases, solutions and processes • Conduct end-user training • Support ERP implementations, updates and subprojects • Close collaboration with development, consulting and internal specialist departments

🎯 Requirements

• Completed commercial training (e.g., accounting clerk, tax clerk) or equivalent qualification • Several years of professional experience in financial accounting advantageous • Good knowledge of commercial processes (accounts receivable, accounts payable, general ledger, payroll) • Experience in IT support, user support or ERP environment desirable • Proficient with MS Office, especially Excel • Experience with CRM or ticketing systems • Basic SQL knowledge (Microsoft SQL Server and/or Oracle) advantageous • Excellent German language skills, written and spoken • Service- and customer-oriented working style • Analytical thinking and structured problem-solving • Independence, sense of responsibility and ability to work in a team • Strong communication skills when interacting with end users • Willingness to develop professionally and technically

🏖️ Benefits

• Flexibility regarding working hours/location to shape your work–life balance • Mentoring program and individual onboarding plan for new employees • Training opportunities for professional/personal development • Exciting work environment with diverse tasks within a committed team • Very good working atmosphere with pleasant colleagues • Company and team events, fitness facilities in the main building • Ergonomic workstations (adjustable desks, work standing or sitting) with modern equipment • Central location with good transport links • Pro-rated capital-forming benefits (from the 1st month of employment) • Flat hierarchies and short decision-making paths / informal culture (use of first names) • Family-like working environment • Device leasing (e.g., smartphone or iPad) and bike leasing • Company benefit scheme (health and disability coverage) • Company parking / bicycle parking spaces • Vacation/Christmas bonus • Bonus schemes • Table football / fruit baskets / cafeteria (without meals)