Senior Customer Service, Sales Support

🕒 March 26

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 69%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NatuGena

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

NatuGena is a company that specializes in dietary supplements, aligned with the latest scientific insights in micro and macro nutrition. They focus on effective dosages in accordance with current research, ensuring the highest quality in selecting raw materials. NatuGena's product development is overseen by scientific advisory boards in the field of nutrition and dietary supplements to ensure quality and effective combinations of active ingredients. All products are manufactured in Germany and undergo continuous independent testing. The company also emphasizes educating consumers on nutrition and dietary supplements to maximize health benefits.

📋 Description

• Independently handle complex customer inquiries, orders, purchase orders and complaints • Act as the central interface between customers, field sales & internal sales, logistics and internal specialist departments • Support sales in customer care, quote coordination and order processing • Take a leading role in complaints management and develop sustainable solutions to improve customer satisfaction • Analyze recurring service cases and identify optimization potential for processes • Maintain and manage customer and order data in the ERP system • Support the further development of service standards and internal workflows • Work closely with management and sales to strategically act on customer feedback

🎯 Requirements

• At least 7 years of professional experience in customer service, Customer Success or Sales Support • Very good knowledge of ERP and CRM systems, ideally myfactory • Structured, solution-oriented working style • Strong communication skills and a professional appearance • Experience coordinating interfaces between sales, logistics and customer service • Ability to work independently and take initiative to improve processes and service quality • Fluent German, written and spoken • Ideally: knowledge in the areas of micronutrients, health or dietary supplements

🏖️ Benefits

• Option to work from home • Freedom to take initiative • Training and development opportunities • Regular working hours (Monday to Friday) • Our products at attractive employee prices • Company pension plan • JobRad (company bike) option • Shopping card • Corporate Benefits program • Supplemental health insurance