Customer Service Manager, Dutch-speaking

🕒 March 26

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Juskys Gruppe GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

Juskys Gruppe GmbH is a young, dynamic, and owner-managed company specializing in online retail and eCommerce. Founded in 2005 as a small online retailer, it has grown into one of the largest online retailers in Germany with a motivated team of over 150 employees across four locations. The company is dedicated to high quality, smooth operations, and customer satisfaction, reflecting its strong growth trajectory in the eCommerce sector.

📋 Description

• Supporting and advising Dutch-speaking customers by email and phone • Handling customer inquiries, orders, and complaints • Resolving issues with a solution-oriented approach through to complete customer satisfaction • Communicating with internal departments such as Logistics, Purchasing, and Customer Service • Maintaining and documenting customer inquiries in the system • Assisting with questions about products, deliveries, and returns • Ensuring a high level of service in the Dutch market

🎯 Requirements

• Initial experience in customer service or support, ideally in an e-commerce environment • Strong service orientation and customer focus, particularly when interacting with international customers • Strong logical reasoning skills and a structured, solution-oriented approach to work • Experience with online marketplaces (e.g., Amazon, eBay) is an advantage • Very good command of Dutch • Proficiency in using MS Office applications • Structured and reliable approach to work • High level of self-motivation and team spirit

🏖️ Benefits

• Pleasant working atmosphere and a modern, well-equipped workplace • Flexible working hours with flexitime and a wide range of opportunities to organize your work • Highly flexible home-office arrangement (up to 100%) • Flat hierarchies and short decision-making processes, with plenty of room for your own ideas • Training and development opportunities, along with the chance to grow both professionally and personally • Informal company culture based on mutual respect and equality • JobRad • Edenred City • Corporate Benefits • Employee discounts • Regular team events