Customer Service Representative

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🕒 March 26

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netclusive GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Mit mehr als 35.000 Domains und über 20.000 Kundenverträgen reicht das Leistungs-spektrum von der einzelnen Domain über Webhosting-Komplettpakete, Homepage Designer, dedizierte Server, virtuelle Server, Hosted Exchange, Online Backup, TeamSpeak, Internetzugänge bis hin zu ganzheitlichen Webshop-Lösungen für jedermann.

📋 Description

• Customer support (1st and 2nd level) via email, telephone and ticketing system • Order processing • Installation, configuration and maintenance of server systems (Linux, Windows) • Planning and configuration of information and telecommunications systems • Testing of equipment and systematic fault diagnosis and troubleshooting during incidents • Administration and monitoring of server and network infrastructures • Product consultation for new and existing customers • Support and assistance with projects (internal/external)

🎯 Requirements

• Completed vocational training as an IT specialist in system integration (Fachinformatiker Systemintegration) or a comparable IT qualification • Good knowledge of common Linux distributions (Debian, Ubuntu, RedHat, CentOS, SUSE) • Knowledge of Windows Server operating systems desirable • Knowledge of PHP and HTML • Business-fluent German (C1 GER) required for daily communication • Good command of English • Experience with virtualization technologies desirable • Experience with web and server management interfaces (Confixx, Plesk, Parallels Virtual Automation, VMware) desirable • Basic ITIL knowledge desirable

🏖️ Benefits

• Secure job with performance-related remuneration • Freedom to shape your work • Career prospects in a growing company • Pleasant, open corporate culture with flat hierarchies • Friendly and collegial working atmosphere • Company car • Discounted products from netclusive • Company pension scheme • Home office (remote work)