Customer Service / Inbound Customer Advisor - Automotive

🕒 April 13

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Europ Assistance

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5001 - 10000 employees

Assistance and Travel Insurance covering over 200 countries. We’ve been bringing people from distress to relief since 1963. Part of the Generali Group, one of the world’s leading insurers.

📋 Description

• Answer telephone customer inquiries regarding roadside assistance, towing services and rental car arrangements • Coordinate assistance measures for international customers • Communicate with insurers, partners and service providers • Process invoices

🎯 Requirements

• Experience in customer service (not mandatory) • Experience in hospitality/food service, tourism, the automotive industry or call centers • Willingness to travel to Rostock for onboarding and team events • Enjoys speaking on the phone and helping people • Organizational skills, reliability and a team-player mentality • Excellent German language skills • Fluent English (B2 level)

🏖️ Benefits

• Onboarding event • Individual onboarding/training • Smart Working: work from home • Work-from-home allowance • Wellness programs with EGYM • Deutschlandticket at a preferential rate • Digital learning platform and further training opportunities • 30 vacation days based on a 5-day week • Job bike (bike lease) offer • Free staff canteen • Christmas party, summer party, team events, free employee parking • Access to the Generali daycare facility • Subsidy for a company pension scheme or discounted insurance products