Customer Service / Inbound Customer Advisor - Automotive

🕒 April 13

🇩🇪 Germany – Remote

💵 €2.8k - €3k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Europ Assistance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

🏥 Healthcare

✈️ Travel

Insurance • Healthcare • Travel

Europ Assistance is a leading provider of assistance and travel insurance services, operating in over 200 countries since 1963. As part of the Generali Group, it specializes in a wide range of care services including travel assistance, health assistance, roadside assistance, and various forms of insurance including extended warranties and home assistance. Their dedication to providing support during distressing situations is encapsulated in their tagline: "You Live We Care.

📋 Description

• Answer telephone customer inquiries regarding roadside assistance, towing services and rental car arrangements • Coordinate assistance measures for international customers • Communicate with insurers, partners and service providers • Process invoices

🎯 Requirements

• Experience in customer service (not mandatory) • Experience in hospitality/food service, tourism, the automotive industry or call centers • Willingness to travel to Rostock for onboarding and team events • Enjoys speaking on the phone and helping people • Organizational skills, reliability and a team-player mentality • Excellent German language skills • Fluent English (B2 level)

🏖️ Benefits

• Onboarding event • Individual onboarding/training • Smart Working: work from home • Work-from-home allowance • Wellness programs with EGYM • Deutschlandticket at a preferential rate • Digital learning platform and further training opportunities • 30 vacation days based on a 5-day week • Job bike (bike lease) offer • Free staff canteen • Christmas party, summer party, team events, free employee parking • Access to the Generali daycare facility • Subsidy for a company pension scheme or discounted insurance products