IT Service & Support Specialist

🕒 March 27

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 50%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LM IT Services AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

LM IT Services AG is a German IT services company that helps businesses modernize their workplaces and digital operations through Managed Services, Microsoft 365–integrated solutions, process automation, information security and practical AI implementations. They offer a mix of professional services, managed operations, products (including an ISMS365 tool for information security on M365), trainings and industry-focused AI solutions aimed primarily at mid-sized enterprises to improve security, efficiency and collaboration.

📋 Description

• Receive incidents and service requests via phone, email, chat, and portal • Document, classify, and prioritize tickets in the ITSM system • Independently resolve standard issues such as password resets, printer problems, and VPN issues • Qualify and route more complex cases to the appropriate support area • Serve as the first point of contact for all IT users • Proactively provide updates on request status and offer clear, easy-to-understand assistance with IT questions • Communicate transparently during major incidents and scheduled maintenance • Process all requests and incidents in accordance with defined quality standards and SLAs • Carefully document all actions taken • Actively contribute to the continuous improvement of support processes • Take responsibility for projects involving international customers

🎯 Requirements

• Good knowledge of Windows, Microsoft 365, Microsoft Entra, Microsoft Intune, networking, and standard software • Experience with ITSM tools, such as Jira • Knowledge of ITIL Foundation and Azure is an advantage • Structured, analytical, and pragmatic approach to problem-solving • Ability to remain effective under pressure, even during periods of high request volumes • Careful, transparent documentation of solutions • Clear, friendly, and service-oriented communication, both in writing and by phone • Reliable ownership of requests through to resolution, with proactive clarification of outstanding questions

🏖️ Benefits

• Genuine team spirit instead of a competitive “every person for themselves” culture—we foster collaboration based on mutual respect, honesty, and support. • Team events that bring people together—from summer and Christmas parties to team activities and online gaming. • Flexible working hours that fit your life—you can organize your workday according to your own rhythm. • Open communication and flat hierarchies—short decision-making paths, honest feedback, and genuine opportunities to shape the company. • Fitness network membership—stay active and support your health. • BusinessBike—sustainable mobility on two wheels, whether you prefer an e-bike or a traditional bicycle. • Healthy, fresh food available on-site—our cafeteria serves balanced, freshly prepared meals. • After-work gatherings in our own bar—whether for an after-work drink, team meeting, or informal conversation away from your desk. • Free beverages—water, soft drinks, tea, excellent coffee, and more are always available. • Exciting international customers and projects—take responsibility for projects involving international customers. • International working environment with opportunities for growth—work with people from different cultures and continue developing professionally.