Sachbearbeiter Kundenservice

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🕒 May 21

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Kultbude GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

⚡ Energy

💸 Finance

B2B • Energy • Finance

<Kultbude GmbH> Kultbude GmbH is a service provider specializing in outsourced customer service and workplace-culture consulting. They operate a service center handling inbound and outbound telephony, complex customer inquiries, and tailored customer experience solutions, with particular expertise serving energy providers and finance/insurance clients. Kultbude also offers consulting on New Work and organizational culture to help clients implement modern, employee-centered ways of working.

📋 Description

• Case-closing handling of customer inquiries • Service-oriented communication with customers – by phone and in writing • Independent processing of contract transactions • Ensuring agreed service level agreements (SLAs) • Close collaboration within a dedicated project team • Active participation in the further development of processes and workflows • Shaping the collaboration with our insurance partners

🎯 Requirements

• Experience in the insurance or financial services industry • Training as an insurance and financial services clerk (Kaufmann/Kauffrau für Versicherungen und Finanzen) or a comparable qualification • Enjoyment of communication and customer contact • Strong service mindset and customer orientation • Structured and self-reliant way of working • Resilience and reliability – also during busy or dynamic periods

🏖️ Benefits

• Flexible working hours – up to 100% remote work possible depending on assignment • Attractive compensation with holiday and Christmas bonuses as well as additional salary components • Individual benefits from a modular system (e.g., Deutschlandticket, internet subsidy, meal allowance) • A modern corporate culture with collaborative, respectful teamwork