Travel Expenses Support Specialist

🕒 August 31

🇩🇪 Germany – Remote

💵 €29.2k - €34.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Receive and process customer inquiries by phone, chat, e-mail and ticket system • Provide documentation and follow-up of customer concerns • Ensure friendly, professional, and solution-oriented communication • Forward complex requests to 2nd level support or responsible departments • Provide data for reports • Meet defined service level targets (SLAs) • Support continuous improvement of communication standards • Participate in optimization of service processes and tools • Give feedback to the supervisor to identify potential for improvement • Participate in product and process knowledge training

🎯 Requirements

• Completed commercial training or comparable qualifications • Initial experience in customer service or help desk is an advantage • Confident handling of CRM and ticket systems • Very good knowledge of German and English • Strong communication skills and confident appearance towards customers • Goal-oriented, structured, and independent way of working • Strong service and solution orientation • Resilience and ability to work in a team

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days • Compensation package including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • Inclusive work environment where diversity is celebrated • Reasonable and necessary accommodations