Customer Support Specialist

🕒 August 27

🇩🇪 Germany – Remote

💵 €45k - €60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

OpenProject

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

OpenProject is the leading open source project management software that offers both a free Community edition and paid Enterprise hosting/ self-managed options. It supports classic, agile and hybrid project management workflows with features such as Gantt charts, agile boards (Scrum/Kanban), time tracking, resource/team planning, roadmaps, custom workflows, and a powerful API. OpenProject emphasizes data sovereignty and security (on‑premises install, EU/Germany-hosted Enterprise Cloud, HTTPS, 2FA), is licensed under GNU GPL v3, and integrates with tools like GitHub/GitLab, Nextcloud and OneDrive/SharePoint. It targets organizations across industries (education, public sector, engineering, healthcare, NGOs, and enterprise customers) seeking an open, secure alternative to proprietary tools like Jira.

📋 Description

• Serve as the first point of contact for users • Handle customer queries via CRM and phone, including product features, technical issues, and billing • Identify tailored solutions and ensure timely responses • Suggest best practices to help users get the most out of OpenProject • Monitor and address community questions and requests through forums and within the software • Build customer feedback loops with product, marketing, sales, and engineering teams • Conduct product training sessions and onboarding calls • Provide consulting to help customers configure OpenProject for their workflows • Build strong customer relationships and contribute to the open-source community

🎯 Requirements

• German proficiency at native/professional level • English proficiency • French is a plus • 2+ years of work experience within a customer support team in a tech company • Experience with support ticketing systems in a technical support or helpdesk role • Effective communication and active listening skills • Passion for open-source software • Ability to work in a remote-first team with autonomy and flexibility

🏖️ Benefits

• Remote work within a location within 2 hours (time zone) from Berlin, Germany • High degree of autonomy and flexibility • Open-source project work with high visibility and transparency • Collaboration with experienced software engineers • Annual “Passion Time” off-site for improvements with business impact • Job bikes • Paid child care • Financial stability of a grown-up company • Learning opportunities • Equal opportunity employment