Customer Support Specialist

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Impower GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

Impower GmbH is a German cloud-based ERP and accounting software company focused on property management. It provides an integrated SaaS platform that automates bookkeeping, invoice capture and posting, payment processing, document management, owner communications, and workflows for condominium (WEG), rental, and special-property administration. Designed by and for property managers, Impower emphasizes fast migration, open integrations, analytics, GDPR-compliant hosting, and time savings for professional house-management firms.

📋 Description

• Handle customer inquiries via ticketing systems in a structured, reliable, and timely manner • Support users in understanding and effectively using Impower software in their daily workflows • Analyze and resolve product-related issues, escalating complex cases when necessary • Communicate clearly and professionally with customers in German • Contribute to the creation and maintenance of help center articles, guides, and support materials • Collaborate with Product and Engineering teams to report bugs and share customer feedback • Identify recurring issues and contribute to improving support processes and product usability

🎯 Requirements

• Experience in customer support or a customer-facing role, ideally in a SaaS or tech environment • Strong problem-solving skills and a genuine interest in helping users • Fluent or native German and very good English skills, written and spoken • Ability to quickly understand complex systems and explain them simply and structurally • Independent, reliable, and well-organized working style • Nice to have: background in business, real estate, or basic accounting knowledge

🏖️ Benefits

• Structured onboarding into the product, processes, and industry • Remote working model • Modern equipment with free choice of hardware • Office in central Cluj with a collaborative and supportive environment • Private health insurance • Sports programs • Regular team events