Player Support Agent, German

🔥 1 minute ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TransPerfect

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

⚖️ Legal

📣 Marketing

Consulting • Legal • Marketing

TransPerfect is a global language and technology company that provides translation, localization, interpretation, and content services combined with software and AI-powered tools such as the GlobalLink translation management platform. It offers multilingual marketing, legal and life‑sciences regulatory support, contact center/BPO services, multimedia localization, and solutions for website, software and app globalization. TransPerfect serves large enterprise and Fortune 500 clients across dozens of industries and supports content in 200+ languages.

📋 Description

• Process “Calls for Help” received from the supported community • Become familiar with supported games to resolve player requests effectively • Stay up to date with workflow, policy, and gameplay changes • Use ticketing and social media platforms • Find creative solutions to day-to-day issues • Assist with reporting by tracking data on forms or spreadsheets • Support managers with ad-hoc tasks • Reach KPIs including Productivity, Quality, and Player Satisfaction • Enforce community rules and treat players fairly within the game context • Report issues and trends identified in the game

🎯 Requirements

• Native or professional-level German with excellent oral and written skills • Excellent interpersonal and organizational skills • Advanced knowledge of Google Workspace • Ability to multitask, prioritize, and work independently with minimal supervision • Strong knowledge of gaming social media platforms, including Reddit, Facebook, X, and Discord • Passion for video games • CV must be submitted in English • Full-time, fixed-term employment

🏖️ Benefits

• The opportunity to hone and improve your skills • Diverse variety of engaging gaming projects • Ongoing training and professional self-improvement opportunities • Fast-paced, multicultural environment • Inclusive workplace and equal employment opportunities