Reservations Agent, Customer Support – Hospitality Start-up

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STAYERY.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

✈️ Travel

🍽️ Food & Beverage

🏠 Real Estate

Travel • Food & Beverage • Real Estate

STAYERY is a company that offers serviced apartments combining the comfort of a home with the services of a hotel. Situated in central locations across seven major German cities, including Berlin, Bielefeld, Bremen, Frankfurt, Gütersloh, Köln, and Wolfsburg, STAYERY provides flexible long and short-term stays suited for city travelers and business professionals. With amenities like coworking spaces, kitchen-equipped apartments, and a focus on design and technology, STAYERY caters to modern and tech-savvy travelers. The apartments feature easy booking, digital check-in, and a strong sense of community, making them ideal for anyone looking for a home base while traveling.

📋 Description

• You will handle guest inquiries and reservations for our 11 STAYERY locations across Germany. • You will support our guests during arrival and throughout their stay via email, phone, WhatsApp and various booking platforms (e.g., Booking.com). • You will coordinate and manage guest data in our reservation system Apaleo (similar to OPERA). • You will ensure smooth operations while working shifts on weekdays, weekends and public holidays between 07:00 and 22:00. • You will work closely with other teams and have the opportunity to actively help shape processes.

🎯 Requirements

• You come from a fast-paced customer support role and are eager to work in the hospitality industry. • Ideally, you already have experience in hospitality or the tourism sector. • You enjoy communicating with guests, like speaking on the phone and remain relaxed and professional in every conversation. • You are willing to come to Berlin for approximately one month for your onboarding. • Of course, you will be accommodated by STAYERY for this period. • You live in Germany (working from abroad is not possible) and want to start with us full-time. • You speak and write fluent German and English.

🏖️ Benefits

• Travel perks 🧳 - Our employees benefit from a range of discounts for their next trip. You will receive a Travel Industry Card that gives you savings on leisure activities, hotel stays, train travel and more. • STAYERY discount rates for you and your friends & family. • Save money 💸 - Via the Belonio app you receive a €50 voucher each month and another one on your birthday. You can redeem it with various brands across fashion, groceries, home & living and entertainment. • Celebrate with us 🪩 - It won’t get boring here. We keep team spirit high with regular team events and company events such as Christmas and summer parties. • At our quarterly events we also share company development updates and exciting news with you. • Tech-ready 🧑‍💻 - We work on modern hardware, so you will be provided with a MacBook and an iPhone. Fruit is often available in the office as well. • Room to grow 💡 - Many talk about flat hierarchies; we live them. We all work closely together regardless of role. Short decision paths speed up processes and give you a real voice. This is all part of the start-up vibe that we embrace.