Customer Support Associate – German

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Assent

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

📦 Logistics

🏭 Manufacturing

💼 Consulting

💰 $350M Series D on 2022-01

Logistics • Manufacturing • Consulting

Assent is a leading provider of supply chain sustainability management solutions aimed at helping manufacturers comply with product compliance regulations. Their platform offers automated solutions for product compliance, ESG (Environmental, Social, Governance), and trade compliance, facilitating transparency and risk management within complex supply chains. By leveraging data and industry expertise, Assent enables clients to mitigate risks related to compliance and enhance operational efficiency.

📋 Description

• Support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains • Communicate with suppliers through a multi-channel approach including emails, chats, and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided • Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests • Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience • Engage with unresponsive suppliers through a multi-channel approach including emails, chats, and conference calls, supplier education and webinar invites • Validate and ensure Quality Assurance for compliance data provided by suppliers • Act as a peer mentor to Supplier Support Agents as required

🎯 Requirements

• Excellent verbal and written communication skills, primarily in English; proficiency in additional languages such as Italian, French, or German may be required • Bachelor’s Degree/Higher diploma from a recognized learning institution • 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres) • Solid ability to manage time effectively and juggle multiple priorities at one time • Computer proficiency using MS Office Suite and Google Applications • Self-starter, excellent time management skills and the ability to adhere to assigned deadlines • Solutions-first attitude, self-motivated to proactively engage with suppliers through multiple channels • Builds productive and stable working relationships internally and externally in the interest of supporting suppliers needs

🏖️ Benefits

• vacation time that increases with tenure • comprehensive benefits packages (details vary by country) • life leave days • flexible work options • volunteer days • opportunities to get involved in corporate giving initiatives • professional development days available from day one