Reservations Agent – Customer Support, Hospitality

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STAYERY.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

✈️ Travel

🍽️ Food & Beverage

🏠 Real Estate

Travel • Food & Beverage • Real Estate

STAYERY is a company that offers serviced apartments combining the comfort of a home with the services of a hotel. Situated in central locations across seven major German cities, including Berlin, Bielefeld, Bremen, Frankfurt, Gütersloh, Köln, and Wolfsburg, STAYERY provides flexible long and short-term stays suited for city travelers and business professionals. With amenities like coworking spaces, kitchen-equipped apartments, and a focus on design and technology, STAYERY caters to modern and tech-savvy travelers. The apartments feature easy booking, digital check-in, and a strong sense of community, making them ideal for anyone looking for a home base while traveling.

📋 Description

• Manage guest inquiries and reservations for 11 STAYERY locations across Germany • Support guests before arrival and during their stay via email, telephone, WhatsApp, and booking platforms such as Booking.com • Coordinate and manage guest data in the Apaleo reservation system • Ensure smooth shift-based operations on weekdays, weekends, and public holidays between 07:00 and 22:00 • Communicate closely with other teams • Actively help shape and improve processes • Participate in a trial-work session during the Operations Deep Dive

🎯 Requirements

• Experience in a fast-paced customer support role • Interest in the hospitality industry • Hospitality or tourism experience is advantageous • Enjoy communicating with guests by phone and remain calm and collected during conversations • Willingness to travel to Berlin for approximately one month of in-person onboarding • Must be living in Germany; remote work from abroad is not possible • Availability to work full time • Fluent spoken and written German • Fluent spoken and written English

🏖️ Benefits

• Travel Industry Card with discounts on leisure activities, hotel stays, train travel, and more • Discounted STAYERY rates for employees, friends, and family • Monthly €50 voucher via the Belonio app • Additional birthday voucher via the Belonio app • Regular team events and company gatherings such as Christmas and summer parties • Quarterly company-wide events covering business updates and news • MacBook and iPhone provided for work • Flat hierarchies and short decision-making paths • Accommodation at STAYERY provided during the approximately one-month Berlin onboarding period