Customer Support Specialist

🕒 August 27

🇩🇪 Germany – Remote

💵 €45k - €60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 26%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpenProject | open source project management software

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💼 Consulting

🏥 Healthcare

🏗️ Construction

Consulting • Healthcare • Construction

OpenProject is a leading open source project management software designed to facilitate classic, agile, or hybrid project management in a secure environment. It offers both a Community edition, which is free of charge, and an Enterprise edition with professional support and additional features. The platform supports a wide range of integrations such as GitHub, GitLab, Nextcloud, and more, and provides a robust API for customization. OpenProject emphasizes data security and transparency, allowing users to either host the software on-premises or use its cloud hosting option. It features comprehensive tools for project planning, task management, and team collaboration, reinforcing it as a versatile solution for diverse industries including construction, education, IT, healthcare, and more. With a strong commitment to open source values, OpenProject empowers users with full control over their data and seamless project management capabilities.

📋 Description

• Serve as the first point of contact for users • Handle customer queries via CRM and phone, including product features, technical issues, and billing • Identify tailored solutions and ensure timely responses • Suggest best practices to help users get the most out of OpenProject • Monitor and address community questions and requests through forums and within the software • Build customer feedback loops with product, marketing, sales, and engineering teams • Conduct product training sessions and onboarding calls • Provide consulting to help customers configure OpenProject for their workflows • Build strong customer relationships and contribute to the open-source community

🎯 Requirements

• German proficiency at native/professional level • English proficiency • French is a plus • 2+ years of work experience within a customer support team in a tech company • Experience with support ticketing systems in a technical support or helpdesk role • Effective communication and active listening skills • Passion for open-source software • Ability to work in a remote-first team with autonomy and flexibility

🏖️ Benefits

• Remote work within a location within 2 hours (time zone) from Berlin, Germany • High degree of autonomy and flexibility • Open-source project work with high visibility and transparency • Collaboration with experienced software engineers • Annual “Passion Time” off-site for improvements with business impact • Job bikes • Paid child care • Financial stability of a grown-up company • Learning opportunities • Equal opportunity employment

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