Deep Neuron Lab
Artificial Intelligence • Finance • SaaS
Deep Neuron Lab is a leading German specialist in AI-based analysis of financial and non-financial reports. The company uses state-of-the-art machine learning technologies to extract metrics from financial statements automatically and transparently. It focuses on creating human-in-the-loop AI solutions that allow users to understand every step of the process.
Customer Experience Specialist
Job not on LinkedIn
October 31
🗣️🇩🇪 German Required
Deep Neuron Lab
Artificial Intelligence • Finance • SaaS
Deep Neuron Lab is a leading German specialist in AI-based analysis of financial and non-financial reports. The company uses state-of-the-art machine learning technologies to extract metrics from financial statements automatically and transparently. It focuses on creating human-in-the-loop AI solutions that allow users to understand every step of the process.
📋 Description
• Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised. • Be the first point of contact for incoming customer requests – from initial inquiry to resolution. • Leverage on your audit experience by reproducing customer cases before handing them over to our development team. • Communicate with users in a clear, structured, and proactive way. • Document solutions, write handbook articles, and contribute to release notes. • Collaborate closely with Product, Engineering, and Sales to improve the product and processes. • Help scale workflows and knowledge bases as our customer base grows.
🎯 Requirements
• 1-2 years of experience in financial audit or a related field – you know the workflows and pain points of our customers and speak their language. • Strong technical affinity and curiosity for how complex software works. • Excellent communication skills in German and English (C1+). • A structured, hands-on approach to solving problems. • Strong project management skills – you’re always on top of things, have a high sense of urgency and know how to prioritise effectively. • Ownership and startup compatibility – you actively shape things rather than just execute, and you thrive in a dynamic, fast-moving environment.
🏖️ Benefits
• 30 vacation days per year • Competitive compensation package • Ownership from day one, flat hierarchies, short decision paths • Flexible working hours • A collaborative, international, ambitious, and supportive team • 🎉 Strong team culture with regular offsites, events, and open feedback
Apply NowSimilar Jobs
October 29
Projekt-/Quality Manager responsible for overseeing customer service projects in e-commerce for an electronics manufacturer. Involves collaboration with teams to ensure smooth service processes and quality management.
🗣️🇩🇪 German Required
October 29
Sales and Customer Service Specialist at Trupanion helping customers understand pet insurance. Building real relationships and providing solutions while handling inquiries for optimal pet coverage.
🇩🇪 Germany – Remote
💰 $60M Post-IPO Equity on 2020-11
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇩🇪 German Required
🗣️🇫🇷 French Required
October 29
Customer service specialist managing inquiries for pet insurance clients at Trupanion. Building relationships and providing support while communicating product benefits and resolving issues.
🇩🇪 Germany – Remote
💰 $60M Post-IPO Equity on 2020-11
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇩🇪 German Required
🗣️🇫🇷 French Required
October 28
Customer Service Agent supporting B2B clients at AUTO1.com in a remote capacity. Handling inquiries and ensuring quality communication with clients.
🗣️🇩🇪 German Required
October 24
Customer Support Specialist assisting Norwegian customers through phone, email, and chat. Supporting their eCommerce and marketing needs within a flexible work environment.
🗣️🇳🇴 Norwegian Required
🗣️🇩🇪 German Required