Platform Engineer – Customer Success

🕒 April 1

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Defense Unicorns

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

💰 Seed Round on 2022-10

Defense • Software • Cybersecurity

Defense Unicorns is a cutting-edge technology company focused on transforming the way the U. S. Department of Defense (DoD) procures and deploys mission-critical software capabilities. Through its Airgap App Store and Unicorn Delivery Service (UDS), Defense Unicorns offers a centralized marketplace of trusted, pre-approved applications designed for rapid, secure, and compliant deployments in the most secure and complex DoD environments. The company emphasizes speed and reliability in software delivery, catering to various missions across domains such as Army, Navy, Air Force, and Space Force. Defense Unicorns meets the unique challenges of DevSecOps for defense systems, ensuring operational adaptability and security in mission-critical software deployments.

📋 Description

• Possess strong proficiency with Kubernetes, Helm, and containerized applications, enabling robust platform deployment and management. • Deploy and manage UDS environments across AWS EKS, Azure AKS, and on-prem for government-backed commercial vendors. • Build and maintain custom UDS packages and application-specific modules, enabling streamlined deployment of customer environments. • Implement and manage Infrastructure-as-Code (IaC) modules to reliably provision and configure customer environments. • Adhere to SLA commitments, including on-call support for critical UDS issues in customer environments. • Serve as the primary technical interface for customers, providing guidance, troubleshooting, and resolution of complex UDS issues. • Develop and deliver technical training content tailored to customer needs, including remote and on-site sessions demonstrating platform features and best practices. • Coordinate customer onboarding and ensure smooth adoption of UDS deployments. • Gather feedback from customers and the community to provide actionable insights to internal teams, improving products, services, and deployment processes. • Collaborate with cross-functional teams to experiment with new tools, techniques, and strategies for improving deployment efficiency and customer outcomes. • Analyze operational and usage data to identify trends, optimize delivery strategies, and drive process improvement. • Experiment with new tools, techniques, and technologies to improve growth outcomes. • Contribute to a culture of innovation and continuous improvement within the organization.

🎯 Requirements

• Proven experience as a Platform Engineer or similar role, with a focus on system architecture and development. • Strong knowledge of hybrid cloud architectures, including networking, RBAC, and storage for cloud and on-prem clusters. • Hands-on experience with Azure AKS, AWS EKS, or on-perm Kubernetes (e.g RKE2, K3s, OpenShift). • Experience with Helm, GitOps, and Infrastructure-as-Code (Terraform, OpenTofu) for infrastructure, cluster provisioning and lifecycle management. • Knowledgeable about DevSecOps/DevOps and CI/CD pipelines running on GitLab or GitHub. • Comfortable serving as the primary technical interface for customers, providing architecture guidance, production support, and platform expertise. • Strong analytical skills and the ability to interpret complex data for informed decision-making. • Excellent communication skills and effectiveness in a remote team environment. • Self-motivated, proactive, and able to work independently with minimal supervision. • Willingness to travel as needed for on-site training and support. • DoD IAT Level II certification (such as Security+). • A DoD Secret or higher clearance is not required but preferred.

🏖️ Benefits

• Medical/Dental/Vision • Premiums are 100% Company Paid • Health Reimbursement Account • Life Insurance • Disability Insurance • 401k Retirement Plan • Company Stock Options • Home Office Budget • We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s • Paid Parental Leave • Reimbursement for approved trainings/subscriptions • Conferences (travel, lodging, and fees)