E-Commerce Operations Manager

Job not on LinkedIn

October 2

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Delegate CX

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B2B • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

11 - 50 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

📋 Description

• Set up and manage integrations between Shopify and multiple 3PLs (currently ~8 providers worldwide) • Ensure products, SKUs, and inventory levels are accurately linked and synced across Shopify and 3PL systems • Validate that tracking numbers and fulfillment updates from 3PLs are consistently pushed into Shopify • Maintain logins and system knowledge for multiple 3PL portals and understand each partner’s specific requirements and workflows • Oversee receiving processes with 3PLs, ensuring inbound shipments from suppliers meet labeling, carton, and pallet requirements • Support product setup within each 3PL system to ensure readiness for fulfillment • Monitor all orders in Shopify, identifying and resolving issues with syncing, stockouts, or address errors • When automated syncing fails, export, clean, and reformat order data in Google Sheets for manual submission to 3PLs • Collect tracking data from 3PLs and manually import updates into Shopify when necessary • Create and maintain custom views/dashboards in Shopify to proactively monitor fulfillment status • Work closely with the purchasing team to ensure suppliers provide all data required by 3PLs for inbound shipments • Communicate directly with suppliers and warehouses to resolve discrepancies or delays • Provide clear documentation and SOPs for product creation, linking, and fulfillment processes across Shopify and 3PLs • Generate reports on order trends, fulfillment accuracy, and 3PL performance • Identify bottlenecks in syncing or manual processes and recommend solutions to increase efficiency • Leverage AI tools to automate reporting, detect anomalies, and surface insights to drive smarter decision-making across fulfillment and logistics • Explore and implement AI-driven solutions to reduce manual work, improve order accuracy, and optimize multi-3PL coordination • Maintain up-to-date SOPs for multi-3PL operations

🎯 Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field • 3-5 years of experience in e-commerce operations, supply chain coordination, or a fulfillment-heavy role • Strong verbal, written, and English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) • Strong knowledge of Shopify order management, product linking, and app integrations • Advanced ability in Google Sheets for exports, data cleaning, and reformatting; ability to troubleshoot data syncing issues between systems • Proven experience working with multiple 3PLs, including product setup, inbound receiving, order syncing, and tracking management • Detail-Oriented with emphasis on product, SKU, and inventory data accuracy across Shopify and 3PL systems • Tech-Savvy with experience using web-based applications to monitor and resolve fulfillment issues • Effective Communicator able to coordinate with suppliers, purchasing, and logistics partners worldwide • Problem-Solver able to troubleshoot syncing errors, stockouts, and system challenges • Organized Leader able to manage multiple warehouses, projects, and priorities

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth