Home-Based Claims/Resolutions Representative

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱35k - ₱40k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Claims Representative

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Manage and investigate incoming customer claims related to promotional product orders • Review incorrect or missing imprints, damaged or defective products, late or misdelivered shipments, pricing discrepancies, and billing concerns • Collaborate with Production, Art, Sales, Shipping, and Customer Service departments • Identify claim root causes and determine appropriate resolutions • Communicate investigation updates, findings, and resolution options to customers • Coordinate and process reprints, credits, refunds, replacements, and discounts • Ensure resolutions align with company guidelines and authorization levels • Maintain accurate documentation of claims, outcomes, communications, and resolution actions • Assist with trend reports and process improvement initiatives • Identify recurring issues and escalate them to the Claims Manager • Help improve product quality, vendor accountability, and fulfillment accuracy

🎯 Requirements

• High school diploma or GED required • 2 years of experience in customer service, claims resolution, or order investigation • Strong verbal and written English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Comfortable navigating order management, ERP, and CRM platforms • Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace • Familiarity with promotional products lifecycle and customization methods, including screen printing, embroidery, and pad printing • Experience working with vendors, decorators, and fulfillment partners • Strong analytical and investigative skills • Ability to handle sensitive situations with professionalism and empathy • Ability to manage multiple claims simultaneously in a fast-paced environment

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government-mandated benefits employer share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth