Sales Support - Home-Based (Roofing Industry)

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January 23

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Delegate CX

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B2B • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

11 - 50 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

📋 Description

• Assists the sales team with customer inquiries and provides expert product knowledge on roofing materials, installation techniques, and other roofing services. • Prepares and maintains sales documents, including quotes, contracts, and invoices tailored to roofing projects. • Coordinates and schedules appointments, roof inspections, site visits, and follow-ups with potential and existing clients. • Maintains accurate records of sales leads, customer interactions, and project details in the CRM. • Provides support in processing orders, tracking material deliveries, and ensuring timely completion of roofing projects. • Liaises with roofing contractors, suppliers, and internal teams to facilitate smooth communication and workflow. • Conducts market research to identify new sales opportunities and customer needs in the roofing industry. • Assists in creating and maintaining promotional materials, sales presentations, and marketing campaigns specific to roofing products and services. • Handles administrative tasks such as data entry, filing, and responding to emails and phone calls related to roofing inquiries. • Provides excellent customer service, addressing client concerns about roofing products, warranties, and installation processes promptly and professionally. • Performs other related tasks as needed to support the sales and operations teams.

🎯 Requirements

• Education: Bachelor’s degree in marketing, communications, Business Administration, or any related field. • Experience: 2-4 years of experience in a sales support or administrative role; experience in the construction or roofing industry is an advantage. • Language Proficiency: Strong verbal and written English communication skills. • Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. • Industry Specific Software/Knowledge: Familiarity with roofing terminology, materials, and processes is a plus. • Ability to communicate effectively with clients, contractors, and internal teams. • Customer-oriented and can adapt to and respond to diverse nationalities. • Customer-focused mindset with a proactive approach to problem-solving. • Various roofing industry-specific software (i.e., AccuLynx, JobNimbus, Roofr, EagleView, Exactimate)

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth