Senior Research Manager, Consumer

🕒 May 27

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

👔 Manager

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Deliveroo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-08

B2C • eCommerce • Food Delivery

Deliveroo is a food delivery service that partners with restaurants, takeaways, supermarkets, and shops to bring a wide variety of meals directly to customers' doors. Users can easily track their orders and receive notifications about their delivery in real-time, ensuring a quick and efficient service. Deliveroo also offers options for workplaces and provides gift cards, making it a versatile choice for dining occasions.

📋 Description

• Lead and develop talent: Hire, mentor, and grow a high-performing team of senior researchers, fostering an environment where they can deliver their best work. • Drive product strategy: Partner closely with Design, Product Management, and Strategy leaders to turn ambiguous user problems into insights that move core product metrics. • Build AI-native research systems: Architect and scale the tooling your team runs on—including prompt libraries, evaluation pipelines, and automated workflows—to multiply team leverage. • Stay close to the craft: Actively lead and build complex, multi-method research projects alongside your team rather than just reviewing their work from a distance. • Operationalise knowledge: Write clear documentation, onboard cross-functional teams to new research systems, and iterate on processes based on real feedback.

🎯 Requirements

• Proven leadership capability: Significant experience hiring, managing, and developing senior researchers within high-performing teams. • Mastery of the research craft: Deep and wide expertise across qualitative and quantitative research methodologies, tools, and analyses. • Strategic cross-functional partnership: Proven ability to build trusted relationships with Design, Product, and Strategy leaders to influence long-term product roadmaps. • A leverage-first mindset: Demonstrated success building systems, frameworks, or tools that scale research impact across an entire business unit. • Comfort with ambiguity: Exceptional ability to navigate fast-moving, dynamic environments and bring structure to complex problem spaces. • Nice to Have • Marketplace experience: Experience working within high-growth consumer tech or complex, three-sided marketplace environments. • AI tooling familiarity: Practical experience building or implementing LLM-powered tools, prompt workflows, or automated research pipelines.

🏖️ Benefits

• Solve meaningful problems at real scale • See your impact, fast • Grow through challenge and ownership • A culture built for builders