Member Advisor – Service Center

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⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $20 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Advisor

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Delta Community Credit Union

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1940

🛡️ Insurance

💼 Consulting

🏦 Banking

Insurance • Consulting • Banking

Delta Community Credit Union is a member-focused financial institution that offers a wide range of banking services, including personal and business banking options such as checking and savings accounts, loans, credit cards, and wealth management. The credit union emphasizes community involvement and financial education, providing resources and support to its members while ensuring their financial well-being. With various branches and convenient digital banking tools, Delta Community aims to make banking accessible and rewarding for its members.

📋 Description

• Answer all incoming calls and initiate member interactions • Own and be accountable for the entire member experience upon greeting the member • Conduct loan conversations and recommend products as needed • Serve as liaison between member and underwriter • Conduct research to answer member concerns • Cross-sell appropriate credit union products and services • Process Skip-A-Pay and Loan Deferral Requests • Maintain a professional workstation

🎯 Requirements

• A high school diploma or equivalent • Exceptional communication skills with an emphasis on professional and effective telephone skills • High aptitude for detailed work and accuracy • Ability to handle multiple tasks efficiently • Strong regard for confidential and sensitive information • Previous retail-related service and sales experience • Advanced computer skills • Strong conflict management skills • Oral and written fluency in Spanish and English preferred • Required minimum home internet speed of 35 Mbps

🏖️ Benefits

• Medical and dental insurance • Life and disability insurance • Pension plan • 401k with employer match • Generous paid time off