Process Governance and Operations Lead

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Denova Consulting

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

⚡ Productivity

☁️ SaaS

B2B • Productivity • SaaS

Denova Consulting is a company that specializes in enhancing procurement processes through expert Source-to-Pay (S2P) services. They offer digital transformation guidance, temporary or ongoing support for S2P teams, and expert solutions tailored to specific S2P needs. Their Colleague-as-a-Service model allows businesses to scale S2P teams dynamically, offering flexibility and cost efficiency. Denova's services include supplier enablement to streamline digital procurement processes, as well as Power BI Solutions for robust business intelligence and data-driven decision making.

📋 Description

• Coordinate day-to-day operational activities across Finance, Procurement, Banking and BPO processes, including maintaining trackers, preparing materials, capturing meeting outputs and ensuring follow-up actions are completed on time • Produce process insights, operational summaries and analysis to support governance reviews, compliance activities and continuous improvement discussions • Monitor offshore BPO workload distribution, SLA/KPI performance and queue trends, escalating risks, backlogs and recurring issues for prioritisation and resolution • Develop and maintain process maps, SOPs, RACIs and work instructions, ensuring all documentation is accurate, version-controlled and aligned to global standards • Ensure all documentation is audit-ready and aligned to governance and compliance requirements at all times • Support the ongoing maintenance of the ServiceNow framework by updating workflows, ticket structures, categories and service catalogue flows to accurately reflect Finance, Procurement and BPO operational processes • Manage IT Change Requests end-to-end by coordinating impact assessments, tracking progress and ensuring all governance and documentation requirements are met before sign-off • Engage stakeholders across Finance, Procurement, BPO and IT teams through workshops, governance forums and regular touchpoints, ensuring process updates and changes are clearly communicated and understood across all groups

🎯 Requirements

• Bachelor's degree in Finance, Accounting, Business or a related field — mandatory • Master's degree in Finance, Accounting or an equivalent professional experience is a strong plus • Minimum 3 + years of experience in Finance Operations, Shared Services or BPO environments — mandatory • Strong working knowledge of end-to-end Finance processes (e.g., P2P, O2C, Procurement Operations) — mandatory • Hands-on experience with ServiceNow — mandatory • Hands-on experience in process documentation including SOPs, process maps and RACIs — mandatory • Fluent in English, both verbal and written — mandatory • Proficient in Excel (advanced) and Power BI • Strong understanding of process governance and SLA/KPI management • Confident communicator with strong stakeholder engagement and facilitation skills • Ability to manage multiple priorities in a fast-paced, global environment

🏖️ Benefits

• N/A