Global SAP SuccessFactors Support Analyst

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

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Dentons

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

⚖️ Legal

📋 Compliance

Consulting • Legal • Compliance

Dentons is the world's largest global law firm, offering a wide range of legal services through its member firms and affiliates across more than 160 locations worldwide. Dentons focuses on helping clients grow, protect, operate, and finance their businesses by providing comprehensive global solutions, insights, and legal expertise. The firm is recognized for its strength in sectors such as mergers and acquisitions, tax advisory, anti-bribery and corruption law, and legal management of data centers, among others. Its commitment to supporting international projects, such as the transformation and rebuild of Ukraine, demonstrates its global impact and ambition. Dentons also emphasizes knowledge sharing through webinars and thought leadership initiatives, targeting challenges and opportunities in the legal profession for general counsels and in-house legal teams.

📋 Description

• Serve as the primary L2 and L3 support contact for SuccessFactors operations across Australia, Singapore and New Zealand • Manage incidents, service requests and change requests in line with Dentons service level targets and quality standards • Provide controlled functional and technical administration • Ensure issues are resolved at the appropriate support level or escalated effectively • Provide backup support for Global Team members supporting Canada, Europe and UKIME regions when required • Work closely with local Talent teams, the Global Operations Team, AMS and Project Implementation Partner Teams • Implement Incident Management processes on an IT Service Management System • Triage tickets based on subject matter and complexity and escalate to the AMS Team when required • Manage Role-Based Permissions for assigned regions, assessing, testing and implementing changes without creating privacy, security or unintended access issues • Perform SuccessFactors configuration updates, including business rules, approval workflows, alerts, picklists, data models, Business Configuration and MDF objects • Monitor and act on SAP SuccessFactors Check Tool findings, coordinating remediation and validation • Manage and maintain Performance & Goals and Recruiting templates, including controlled updates, testing, deployment and launch • Clarify requirements, coordinate delivery, test solutions and resolve incidents or defects with internal teams and partners • Run regular reports for regions in agreed formats and datasets • Measure and monitor service level targets and follow up with ticket owners before breaches occur • Monitor the system implementation partner portal and ensure linked tickets are maintained and updated • Help maintain user FAQs, How To guides and other support documentation on Microsoft Teams

🎯 Requirements

• Strong SAP SuccessFactors experience, combining functional knowledge with hands-on technical and configuration skills • Employee Central, including Core HR and Time, and Recruiting experience are essential • Experience with Onboarding 2.0, Learning, Performance & Goals and Compensation is desirable • Experience with SAP Business AI capabilities, including Joule, is preferred • Knowledge of Talent Intelligence Hub and skills-based talent processes is preferred • Proficiency in SAP SuccessFactors Story Reports, including report design, data validation and stakeholder-ready outputs, is preferred • Experience providing high-quality application support and customer service in an IT and HR technology environment • Advanced Microsoft Excel skills, including pivot tables, data analysis and charts • Demonstrated ability to troubleshoot • Problem-solving mindset • Excellent written and verbal communication skills, with the ability to explain technical matters clearly to both technical and non-technical stakeholders • Excellent client service and stakeholder management skills, with the ability to build effective working relationships across local Talent teams, Global Operations Team and AMS and Implementation partners • Self-motivated and able to work under limited supervision • Highly organized, able to multi-task and meet deadlines • Able to work effectively across regions and time zones, balancing local priorities with global standards • Must be legally eligible to work/live in the location; visa sponsorship or relocation costs will not be provided

🏖️ Benefits

• Remuneration and benefits package will reflect the successful candidate's experience and competencies • Visa sponsorship or relocation costs will not be provided