Client Success Manager – Health & Pharma

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🕒 March 31

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dentsu Austria

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1900

🤝 B2B

📱 Media

🏢 Enterprise

B2B • Media • Enterprise

dentsu Austria is a part of the Dentsu Group, serving as an integrated growth and transformation partner to leading organizations worldwide. The company focuses on pushing the boundaries of business transformation and sustainable growth, providing world-class services and integrated solutions. Dentsu Austria is committed to innovating and creating experiences that enrich every business, with a strong emphasis on research, analysis, and media trends. By leveraging their global network of innovators, they strive to simplify complexities and drive impactful outcomes for brands, people, and society.

📋 Description

• In the role of Client Success Manager, you will be at the front line, delivering best-in-class account management to ensure our clients achieve their goals. • Retain and grow their business by identifying and implementing the ICUC products and services • Work closely with the revenue and operations teams, in addition to your director, to grow and retain your accounts. • Account management with responsibility for major brands and/or Fortune 1000 companies • Deliver regular client reviews, status meetings and presentations • Advising clients on social media strategy • Support in the set-up and implementation of social media projects as required. • Keep Salesforce Opps and Projects up to date and work on proposals and SOWs. • Work in partnership with other client agencies.

🎯 Requirements

• At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients • Proficient knowledge and hands-on experience in managing organic social media • Additional expertise in paid social media strategies will be highly regarded • Familiarity with community management, strategic planning, and reporting, with a preference for candidates who have experience with platforms such as Sprinklr, Khoros, and Sprout. • Exceptional communication skills, both written and verbal, complemented by engaging presentation abilities • Strong organizational and time management skills • Excellent collaboration skills • Adept at problem-solving • Up-to-date with current social media trends • Proficiency in Microsoft PowerPoint and Microsoft Teams. • A background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field is preferred.

🏖️ Benefits

• A range of medical, dental, RRSP, paid time off, and/or other benefits are available to all permanent employees.