Automotive Operations Support Manager

Job not on LinkedIn

November 14

🦞 Maine – Remote

Although this job is listed in Maine, this company may be open to hiring remote in other states.

🗻 New Hampshire – Remote

Although this job is listed in New Hampshire, this company may be open to hiring remote in other states.

💵 $84k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Dent Wizard International

WebsiteLinkedInAll Job Openings

Transport

Dent Wizard International is the nation's undisputed leader in automotive reconditioning services and vehicle protection products. Serving customers across 43 U. S. states and Canada, the company repairs about 2. 5 million vehicles every year with the help of more than 3,000 highly skilled employees. Dent Wizard offers a range of automotive services, including minor paint repair, wheel restoration, interior repair, and windshield and key services. They operate in auctions, dealerships, rental agencies, and body shops, providing stable and rewarding career opportunities in the automotive industry.

1001 - 5000 employees

Founded 1983

🚗 Transport

💰 Venture Round on 2017-03

📋 Description

• Drive and own the end-to-end customer onboarding process, ensuring a seamless transition from pre-launch to full operational status. • Plan and lead customer pre-launch due diligence, including site assessments, requirements gathering, and risk identification. • Manage multiple service launches simultaneously, coordinating resources and timelines to meet customer and business objectives. • Lead buildout planning and execution for new locations, leveraging external vendor partners as required. • Identify root causes for technical customer service concerns and implement corrective actions to resolve issues and prevent recurrence. • Develop, implement, and continuously improve critical processes to enhance operational quality, efficiency, and customer satisfaction. • Troubleshoot operational issues and implement Standard Operating Procedures (SOPs) to drive consistency and best practices across sites. • Drive leaders to optimize day-to-day operations, leveraging data and feedback to improve performance. • Ensure we are meeting the Customer Promise cycle time consistently across the district. • Provide technical training and support to technicians and front-line field leaders, ensuring teams are equipped with the skills and knowledge needed for success. • Lead supply chain initiatives for the division, collaborating with procurement and fleet teams to ensure timely and cost-effective delivery of materials and equipment. • Own all site and fleet-related audits, ensuring compliance with company standards and regulatory requirements. • Manage fleet requests, including vehicle allocation, maintenance, and replacement planning. • Coach the Operations Leadership Team on areas within their responsibility, fostering a culture of accountability, continuous improvement, and professional growth.

🎯 Requirements

• A bachelor’s degree in business, operations management, or a related field is preferred. • 5+ years of experience in operations, project management, or a related discipline. • Proven ability to lead cross-functional teams and manage multiple projects simultaneously. • Strong analytical and problem-solving skills, with experience in root cause analysis and process improvement. • Excellent communication and interpersonal skills, with the ability to coach and influence at all levels of the organization. • Prior experience as a field leader (e.g., AOM, FOM) preferred. • Experience in technical training, supply chain management, and fleet operations is highly desirable. • Must live in a market that they support.

🏖️ Benefits

• paid time off • medical • dental • vision • 401k match (50% on the dollar up to 7% of employee contribution)