DEPT®
1001 - 5000 employees
🤖 Artificial Intelligence
📱 Media
🏢 Enterprise
Artificial Intelligence • Media • Enterprise
DEPT® is a global digital agency that blends marketing, creative services and technology to help major brands grow. It offers AI transformation, brand & media, commerce, customer experience, and tech & data services, and emphasizes data-driven approaches and AI-native capabilities. DEPT® works with enterprise clients across industries, runs Growth Invention sprints, and is B Corp certified and climate neutral.
Director, Client Partnership
🔥 0 minutes ago
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DEPT®
1001 - 5000 employees
🤖 Artificial Intelligence
📱 Media
🏢 Enterprise
Artificial Intelligence • Media • Enterprise
DEPT® is a global digital agency that blends marketing, creative services and technology to help major brands grow. It offers AI transformation, brand & media, commerce, customer experience, and tech & data services, and emphasizes data-driven approaches and AI-native capabilities. DEPT® works with enterprise clients across industries, runs Growth Invention sprints, and is B Corp certified and climate neutral.
📋 Description
• Director, Client Partnership, autonomously leads high-value client portfolios, driving strategic growth, commercial success, and the delivery of complex integrated workstreams and multi-service retainers. • Act as a strategic advisor to senior client stakeholders, aligning our agency's capabilities with the client's overarching business goals. • Synthesize siloed workstreams into a cohesive, big-picture narrative, ensuring client strategy is seamlessly applied across all interdisciplinary teams. • Inspire, motivate, and direct cross-functional teams to deliver high-impact, brief-led creative solutions that push boundaries. • Navigating complex presentations and critical conversations, tailoring messages for internal teams, executive leadership, and C-suite clients. • Own the financial health of the portfolio, including accurate revenue forecasting, reconciliation, margin management, and profitability tracking. • Lead the development, pricing, and negotiation of complex Statements of Work (SOWs) and high-volume retainers, ensuring they are profitable and scalable. • Oversee scope management across the portfolio, ensuring all deliverables remain compliant with signed contracts, and proactively mitigating scope creep. • Partner with Growth and Executive leadership to spearhead new business pitches, productize agency services, and drive organic growth within the existing portfolio. • Directly manage, mentor, and inspire a high-performing Client Partnership team, fostering a culture of continuous learning, accountability, and psychological safety. • Monitor team utilization and capacity, delegating responsibilities while actively managing client expectations and pushing back when necessary. • Serve as the definitive internal and external escalation point for project, prioritization, or relational challenges.
🎯 Requirements
• 8+ years of progressive client services or account management experience within a fast-paced agency environment, with at least 2–3 years operating at a Director level. • A proven track record of managing and organically growing a high-volume portfolio of brands (ideally encompassing multi-service, integrated digital retainers). • Demonstrated experience leading short- and long-term business strategies for major brands, translating complex business challenges into actionable creative and digital solutions. • Strong financial fluency with deep experience in revenue forecasting, profitability tracking, margin management, and architecting/negotiating complex SOWs and pricing models. • Deep domain knowledge in digital transformation, high-volume organic social ecosystems, and creator/influencer-led marketing campaigns. • Proven experience directly managing, mentoring, and scaling high-performing client services teams, with a passion for cultivating talent and optimizing workloads. • Exceptional written, oral, and presentation skills, with a demonstrated ability to command a room, navigate resistance, and build trusted-advisor relationships with senior-tier and C-suite client stakeholders. • Experience partnering with leadership and growth teams to spearhead new business pitches and successfully productize agency services.
🏖️ Benefits
• Healthcare, Dental, and Vision coverage • 401k plan, plus matching • PTO • Paid Company Holidays • Parental Leave
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