Customer Success Manager, Mid Market

August 21

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Deputy

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HR Tech • SaaS • Compliance

Deputy is a comprehensive cloud-based workforce management platform that simplifies employee scheduling, timesheets, and HR management in one place. It is used by over 365,000 workplaces in more than 100 countries and is popular among shift workers for its ability to streamline labor management. The platform helps businesses manage labor costs, avoid payroll mistakes, and ensure compliance with labor laws. It offers features such as smart scheduling, shift swapping, time tracking, onboarding, and labor law compliance. Deputy is designed to enhance business efficiency and profitability with tools like AI-powered scheduling and labor forecasting.

201 - 500 employees

Founded 2008

👥 HR Tech

☁️ SaaS

📋 Compliance

📋 Description

• Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. • Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. • We are backed by top global investors and recently achieved Unicorn status. • At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. • If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! • The Team: Our Customer Success team is passionate, creative, and customer-centric. • The Role: Our mid-market customer segment is rapidly growing. As a Customer Success Manager, Mid-market, you will manage the success for a portfolio of high-growth mid-market customers. • You will become a trusted advisor to your clients, with regular touchpoints that build confidence and a relationship with the Deputy platform.

🎯 Requirements

• 2+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. • Relevant work experience or Bachelor's degree • Experience managing and driving success at scale in a portfolio of mid-sized accounts • Passionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes • An ability to understand client objectives and think strategically/ creatively on ways to achieve them • Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle • Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential • Strong technical aptitude, excellent computer skills, and passion for technology • Previous use of a CRM system • Enjoys working in a fast paced, ever changing startup environment • Ability to travel as needed

🏖️ Benefits

• Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!) • Own A piece of Deputy via our Employee Share Ownership Plan (ESOP) • Take paid parental leave to support you and your family • Stay protected with Group Salary Continuance Insurance • Access support through our Employee Assistance Program • Enjoy additional leave days — including study assistance, celebration days and volunteering • Join our global working groups focused on collaboration, belonging and connection • Get creative at our annual Hackathons • Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!