Solutions Engineer

🕒 January 27

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Deque Systems, Inc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Deque Systems, Inc. is an AI-powered digital accessibility company that provides a SaaS platform, tools, and services to help organizations test, monitor, and remediate accessibility issues across web and mobile products. Their product suite (Axe DevTools, Axe Monitor, Axe Auditor, Axe Assistant, Axe MCP Server and the open-source axe-core) enables automated and guided manual testing, in-IDE fixes, site-wide monitoring, and AI-backed support. Deque also offers accessibility audits, consulting, and role-based training (Deque University) to help enterprises achieve compliance with standards like WCAG, ADA, and the European Accessibility Act.

📋 Description

• Provide world-class technology support of Deque solutions while working with customer implementation teams and Deque support and engineering teams to ensure successful implementations and adoption of Deque products • Develop a good understanding of your customer’s accessibility objectives, use cases, project team members, and key players • Work directly with users of Deque technology, identify and help them to be the subject matter experts and champions for Deque products within the customer organization through onboarding, training, knowledge-transfer, and assist with simple sample implementations or integrations of Deque products with customer solutions etc • Help customers understand the value of our products and solutions offerings as they develop and grow their accessibility programs • Responsible for ensuring your customers are successfully able to use Deque products throughout their Deque accessibility journey • Work and collaborate with Deque Customer Support, Product Management, and SaaS and engineering teams to help solve customer issues/tickets, share product knowledge, and provide implementation assistance to ensure customer success • Understand and articulate opportunities to improve and optimize results of customer usage and implementation of Deque products, and help build business cases for further investment for upsells and cross-sells • Identify opportunities for process improvement and efficiency within Customer Success • Deliver product demonstrations that directly address customer needs

🎯 Requirements

• At least 5 years of experience in software development or implementation role • At least 3 years of experience in a customer-facing technical role • Professional language skills in at least 1 of the French or German languages besides English • Deep understanding of UI (web and mobile), front-end technologies (HTML, CSS, JavaScript, etc) • Good understanding of CI/CD pipeline components and SaaS • Experience with UI test automation frameworks • Good understanding of SDLC and its components • Excellent communication and presentation skills • Proven track record of working with various players in the customer organization to understand and solve problems and deliver desired results • Good understanding of the accessibility software domain and customers' needs • Ability to work on multiple customer projects concurrently • Based in Spain • Travel up to 30%

🏖️ Benefits

• Health insurance • Professional development opportunities