Deutsches Museum
501 - 1000 employees
Founded 1903
📚 Education
🔬 Science
Education • Science
Deutsches Museum is a major German museum and research institution focused on the history, communication and hands‑on presentation of science and technology. With multiple sites (Museumsinsel Munich, Verkehrszentrum, Flugwerft Schleißheim, Deutsches Museum Bonn and Nürnberg) it offers large permanent and temporary exhibitions, interactive experiments, educational programs, a specialized research institute, a vast library and archives, and public events addressing topics from historical inventions to contemporary subjects like AI and climate science. The institution combines collecting, conservation, research and outreach to serve audiences of families, students, researchers and the general public.
Team Lead Booking, Customer Support
Job not on LinkedIn
🕒 February 11
🗣️🇩🇪 German Required
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Deutsches Museum
501 - 1000 employees
Founded 1903
📚 Education
🔬 Science
Education • Science
Deutsches Museum is a major German museum and research institution focused on the history, communication and hands‑on presentation of science and technology. With multiple sites (Museumsinsel Munich, Verkehrszentrum, Flugwerft Schleißheim, Deutsches Museum Bonn and Nürnberg) it offers large permanent and temporary exhibitions, interactive experiments, educational programs, a specialized research institute, a vast library and archives, and public events addressing topics from historical inventions to contemporary subjects like AI and climate science. The institution combines collecting, conservation, research and outreach to serve audiences of families, students, researchers and the general public.
📋 Description
• You advise teachers, group leaders and tour operators on the museum’s offerings and enter tickets and guided tours into our booking software • You provide friendly and professional support to our guests by phone and email so that no organizational questions remain • You coordinate a team of currently four people (including trainees) and plan tasks, responsibilities and work schedules • You are responsible for maintaining and optimizing quality standards in customer communication • You act as the interface between the booking department, sales and operations management • You create guidelines, workflows and internal documents to ensure service quality
🎯 Requirements
• Commercial vocational training, a relevant degree or several years of professional experience • Experience in customer service • Ideally, some initial leadership experience • Structured and focused approach to work within digital systems • Strong communication skills, both verbal and written • Very high customer and service orientation • Very good German and good English skills • Willingness to work weekends and public holidays when required
🏖️ Benefits
• Modern and innovative company with a committed team • Central workplace at Potsdamer Platz • Free admission for Friends & Family • Company pension scheme • Team events • Free beverages (specialty coffees) • Employee discount on all café and shop products • Employee discounts via Corporate Benefits • Subsidy for BVG company ticket
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