Customer Service Manager - Experienced - English / German speaking

July 30

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Deutsche Telekom IT Solutions HU

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Telecommunications • SaaS • Cybersecurity

Deutsche Telekom IT Solutions HU is a company dedicated to advancing digital transformation by providing innovative IT solutions and services. With a focus on cloud services, IT security, digital enablers, and network management, the company aims to elevate the IT infrastructure and services of its partners to a higher level. Deutsche Telekom IT Solutions HU is committed to corporate responsibility, maintaining an ethical code, and supporting its employees through a strong organizational structure and development opportunities. The company actively engages in training and collaboration, employing a diverse international team to tackle the challenges of modern IT environments.

5001 - 10000 employees

Founded 2006

📡 Telecommunications

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost. • Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management. • Accountable and responsible for E2E execution of standard farming and upselling. • Responsible for identifying and managing opportunities in contract related standard/product business. • Strong overall responsibility for single contracts that combine multiple PU-offerings. • Coordinate service delivery activities between the organizational units and supervise their work. • Ensure compliance with deadlines and expected service levels. • Apply adequate project delivery methodologies, tools, techniques and processes. • Manage financial and service reporting, along with the monthly billing procedure. • Responsible for external/internal cost-saving initiatives, as part of the continuous improvement.

🎯 Requirements

• At least 2-3 years of professional experience in the IT-industry, with experience in the Service Delivery Management field • Applied knowledge of ITIL and Agile concepts, with experience in Process management • Outstanding communication skills, with fluency in German (C1 or B2 level) and English (B2 level or higher) • Strong presentation and moderating skills • Ability to prioritize and handle multiple projects with shifting deadlines • Flexibility and willingness to expand beyond the traditional Service Delivery Management approach • Relevant experience with utilizing ticketing tools, along with a solid grasp of security protocols • Knowledge of networking and cloud technologies is an advantage • Experience in in-depth contract management is advantageous