Senior Customer Success Manager

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August 21

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Deutsche Telekom IT Solutions HU

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Telecommunications • SaaS • Cybersecurity

Deutsche Telekom IT Solutions HU is a company dedicated to advancing digital transformation by providing innovative IT solutions and services. With a focus on cloud services, IT security, digital enablers, and network management, the company aims to elevate the IT infrastructure and services of its partners to a higher level. Deutsche Telekom IT Solutions HU is committed to corporate responsibility, maintaining an ethical code, and supporting its employees through a strong organizational structure and development opportunities. The company actively engages in training and collaboration, employing a diverse international team to tackle the challenges of modern IT environments.

5001 - 10000 employees

Founded 2006

📡 Telecommunications

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Strategic influence and development of the existing business of the assigned OTC customers in order to increase the value added for the customer and the sales for the OTC • Comprehensive advice to customers regarding the first-time use of the OTC or the ongoing optimization of cloud usage (consumption push, upselling) • Active participation in the respective vertical squad of the Open Telekom Cloud • Avoiding "churn" through proactive analysis and management of OTC customers • Supporting the ongoing optimization and further development of the customer success management of the Open Telekom Cloud • Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the Open Telekom Cloud • Ensuring customer satisfaction • Participation in the planning and forecasting processes • Transferring customer requirements to the OTC impediment and demand process • Supporting the further development of cloud handling support • Supporting the customer success management of the Open Telekom Cloud

🎯 Requirements

• Completed degree in computer science, engineering or comparable training or further education • Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development • Top knowledge and experience in the field of AI • Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise • Strong knowledge of market-relevant cloud ecosystems and experience with partners • Strong knowledge in the field of cloud (IaaS, PaaS, SaaS) • Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace • Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined • High resilience, adaptability to dynamically changing processes/startup mentality • Very good technical understanding of standardized service provision through platforms • Detailed knowledge of the processes and structures in your own company • Experience in international cooperation with Local Business Units and NatCos • High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently • Fluent written and spoken German and English • Willingness to travel nationally and internationally • Agile methods such as Scrum, Kanban, DevOps or comparable certifications • DevOps Foundation • Language skills: English and German