Deutsche Telekom IT Solutions HU
Telecommunications • SaaS • Cybersecurity
Deutsche Telekom IT Solutions HU is a company dedicated to advancing digital transformation by providing innovative IT solutions and services. With a focus on cloud services, IT security, digital enablers, and network management, the company aims to elevate the IT infrastructure and services of its partners to a higher level. Deutsche Telekom IT Solutions HU is committed to corporate responsibility, maintaining an ethical code, and supporting its employees through a strong organizational structure and development opportunities. The company actively engages in training and collaboration, employing a diverse international team to tackle the challenges of modern IT environments.
Problem Manager, German and English Speaker
Job not on LinkedIn
September 20
🗣️🇩🇪 German Required
Deutsche Telekom IT Solutions HU
Telecommunications • SaaS • Cybersecurity
Deutsche Telekom IT Solutions HU is a company dedicated to advancing digital transformation by providing innovative IT solutions and services. With a focus on cloud services, IT security, digital enablers, and network management, the company aims to elevate the IT infrastructure and services of its partners to a higher level. Deutsche Telekom IT Solutions HU is committed to corporate responsibility, maintaining an ethical code, and supporting its employees through a strong organizational structure and development opportunities. The company actively engages in training and collaboration, employing a diverse international team to tackle the challenges of modern IT environments.
📋 Description
• Full responsibility for Root Cause Analysis (RCA) output • Ensure evaluation of all solutions resulting from Root Cause Analysis • Set up defined measures and solution tracking • Responsibility for third-party service provider control • Full responsibility for customer communication regarding PRM tickets • Ensure work on problems during the whole lifecycle • Coordinate communication with teams responsible for incident resolution and change implementation • Assign and coordinate tasks during Root Cause Analysis and Solution Tracking • Fill RCA template with information from responsible working areas (CSM, CDM, SC OPM, OPM, LIM, etc.) • Manage the communication and information flow during RCA processing • Define and initialize solutions (measures) • Trigger escalations if necessary • On demand: document feedback / Lessons Learned • On demand: distribution to management level
🎯 Requirements
• Experience with customer facing management activities • Advanced IT skills in terms of technical understanding of problem tickets & root causes • Knowledge of ITIL and Agile concepts and process management • Experience with Health Customers (advantage) • Experience with ServiceNow • Professional communication in business German (C1) • Professional communication in business English (C1) • Exceptional presentation and moderation skills as well as persuasiveness at higher level
🏖️ Benefits
• Remote working possibility within Hungary (due to European taxation regulation)
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