Deutsche Telekom IT Solutions HU
Telecommunications • SaaS • Cybersecurity
Deutsche Telekom IT Solutions HU is a company dedicated to advancing digital transformation by providing innovative IT solutions and services. With a focus on cloud services, IT security, digital enablers, and network management, the company aims to elevate the IT infrastructure and services of its partners to a higher level. Deutsche Telekom IT Solutions HU is committed to corporate responsibility, maintaining an ethical code, and supporting its employees through a strong organizational structure and development opportunities. The company actively engages in training and collaboration, employing a diverse international team to tackle the challenges of modern IT environments.
Problem Manager
Job not on LinkedIn
September 18
🗣️🇩🇪 German Required
Deutsche Telekom IT Solutions HU
Telecommunications • SaaS • Cybersecurity
Deutsche Telekom IT Solutions HU is a company dedicated to advancing digital transformation by providing innovative IT solutions and services. With a focus on cloud services, IT security, digital enablers, and network management, the company aims to elevate the IT infrastructure and services of its partners to a higher level. Deutsche Telekom IT Solutions HU is committed to corporate responsibility, maintaining an ethical code, and supporting its employees through a strong organizational structure and development opportunities. The company actively engages in training and collaboration, employing a diverse international team to tackle the challenges of modern IT environments.
📋 Description
• Full responsibility for Root Cause Analysis output • Ensure evaluation of all solutions resulting out of a Root Cause Analysis • Set up defined measures and solution tracking • Responsibility for third-party service provider control • Full responsibility for customer communication regarding PRM tickets • Ensure of work on problem during the whole lifecycle • Coordinating the communication with the teams responsible for incident resolution and change implementation • Assign and coordinate tasks during Root Cause Analysis and Solution Tracking • Filling the RCA template with information out of the responsible working areas (CSM, CDM, SC OPM, OPM, LIM, etc.) • Manage the communication and information flow during the RCA processing • Definition and initialization of solutions (measures) • Trigger escalations if necessary • On demand: Document feedback / Lessons Learned • On demand: Distribution to management level
🎯 Requirements
• Experience with customer facing management activities • Advanced IT skills in terms of technical understanding of problem tickets & root causes • Knowledge of ITIL and Agile concepts and process management • Experience with Health Customers is an advantage • Experience with ServiceNow • Professional communication in business German and in business English (C1) • Exceptional presentation and moderation skills as well as persuasiveness at higher level
🏖️ Benefits
• Remote working possibility within Hungary due to European taxation regulation
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