Senior Customer Success Manager

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October 10

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Deutsche Telekom IT Solutions HU

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Telecommunications • SaaS • Cybersecurity

Deutsche Telekom IT Solutions HU is a company dedicated to advancing digital transformation by providing innovative IT solutions and services. With a focus on cloud services, IT security, digital enablers, and network management, the company aims to elevate the IT infrastructure and services of its partners to a higher level. Deutsche Telekom IT Solutions HU is committed to corporate responsibility, maintaining an ethical code, and supporting its employees through a strong organizational structure and development opportunities. The company actively engages in training and collaboration, employing a diverse international team to tackle the challenges of modern IT environments.

5001 - 10000 employees

Founded 2006

📡 Telecommunications

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Be the go-to Open Telekom Cloud expert , leveraging your cloud expertise to provide customers with reliable guidance and drive business growth. • Offer tailored advice to customers, assisting with their first-time use of OTC or enhancing their ongoing cloud performance through consumption growth and upselling strategies. • Proactively engage customers to prevent churn , using analytical insights and management expertise to ensure satisfaction and success. • Leverage technical know-how to improve both customer satisfaction and organizational efficiency. • Liaise with cross-functional teams to translate customer requirements into actionable feature requests. • Actively contribute to the vertical squads within Open Telekom Cloud. • Collaborate on the optimization and evolution of Customer Success Management for OTC, delivering impactful results. • Provide feedback that elevates our 'Service Excellence Culture', ensuring quality improvement across all areas of OTC Customer Success Management.

🎯 Requirements

• A degree in computer science, engineering, or a comparable field of study or professional qualification. • Expert knowledge and hands-on experience in IT architecture, cloud technologies (IaaS, PaaS, SaaS) , and market-relevant cloud ecosystems. • AI knowledge is a plus—help shape the future! • Strong communication and presentation skills: build confidence with customers and ensure top-notch service delivery. • Familiarity with offerings from AWS, Microsoft Azure, Google Cloud , and Rackspace is beneficial. • Experience with developer tools, APIs, and integration frameworks is a strong advantage. • Understanding the world of standardized services through platforms to offer robust technical solutions. • Proven success in working with international teams and coordinating across borders. • Team spirit and emotional intelligence paired with assertiveness and a proactive work style. • Resilience and flexibility to adapt in fast-paced environments with a startup mindset. • A love for supporting customers and helping them unlock their full potential with cloud technologies.

🏖️ Benefits

• Work on innovative cloud solutions that are shaping the future. • Collaborate with a vibrant, dynamic, and international team that thrives on creativity, excellence, and customer satisfaction. • Grow your career in an environment committed to learning, development, and expanding your skillset.