Senior Lead Incident Manager, German

Job not on LinkedIn

🔥 6 minutes ago

🇸🇰 Slovakia – Remote

💵 €1.8k / month

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Deutsche Telekom IT Solutions Slovakia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Deutsche Telekom IT Solutions Slovakia is a leading partner in information and communication technologies, focusing on providing innovative IT services and solutions. Operating since 2006, the company has grown to be one of the largest employers in Eastern Slovakia, delivering business solutions, smart applications, communication services, shared infrastructure, and security. Committed to continuous digitalization, Deutsche Telekom IT Solutions Slovakia supports the creation of new technologies and processes, offering IT outsourcing, and infrastructure services to major organizations worldwide. The company is also recognized for its dedication to education, employee training, and community involvement, aiming to build a modern society through lifelong learning and innovative projects.

📋 Description

• Lead incidents from inception to successful resolution while adhering to SLA/OLA agreements • Coordinate and share vital information during critical situations or potential SLA/OLA breaches • Organize and oversee completeness and accuracy of incident information • Clarify roles and responsibilities throughout the resolution process • Plan, schedule, prioritize, classify, and manage incident workstreams • Conduct in-depth diagnosis to understand underlying technology causes • Collaborate with teams to drive resolution • Initiate the Major Incident Process when required • Manage hierarchical escalations, request resources, and ensure authorization • Support critical deployments and vital marketing initiatives

🎯 Requirements

• Practical experience in Process, Organization, and Quality Management • Strong communication skills • Analytical thinking capabilities • Presentation skills • Exceptional organizational skills • Flexibility and results-oriented mindset • Ability to persevere and complete tasks under pressure • Ability to work autonomously and independently on assigned tasks • Upper-intermediate (B2) proficiency in both English and German • Understanding of the business environment and IT processes and organization • Customer-oriented, proactive, and enthusiastic

🏖️ Benefits

• Over 25 different benefits across financial benefits, learning and development, health and sport, family and work-life balance, and other benefits • Work-life balance portfolio • Variable part and other financial benefits in addition to base salary • Flexible work environment • Remote working possibility within Slovakia