Intermediate Network Operations Center (NOC) Engineer

🕒 May 7

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Dev.Pro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🤝 B2B

💳 Fintech

☁️ SaaS

B2B • Fintech • SaaS

Dev. Pro is a software development partner that supports technology companies with custom outsourced software development services. With over 13 years of experience, a team of more than 900 experts, and operations in over 50 countries, Dev. Pro provides a comprehensive range of services including cloud development, DevOps, software testing and QA, system integration, and application security. The company caters to a wide array of industries such as digital commerce, fintech, hospitality, and healthcare by delivering tailored software development experiences. Dev. Pro emphasizes quality, innovation, and a transparent collaboration process to accelerate growth for ambitious startups and Fortune 500 enterprises alike, ensuring successful outcomes through a well-balanced and efficient team approach.

📋 Description

• Act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics • Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools • Analyze logs, metrics, and traces to determine incident scope and impact • Manage the incident lifecycle, including triage, prioritization, and escalation coordination • Document and track incidents in ServiceNow and Jira Service Management • Coordinate with application and development teams, providing initial technical analysis to support faster resolution • Communicate clear, concise incident updates, translating technical status into actionable information • Maintain accurate incident records and provide structured shift handovers to incoming analysts

🎯 Requirements

• 2+ years of IT support and incident management experience, including triage, prioritization, and escalation • Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar) • Ability to navigate dashboards and perform log correlation • Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols • Advanced English communication skills (written and verbal) • Clear communication with technical teams and stakeholders during incident response • Ability to manage multiple priorities in fast-paced environments • Strong analytical and problem-solving skills with a methodical approach to troubleshooting • Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents • Disciplined approach to following operational processes and maintaining 24/7 shift coverage • Self-motivation with the ability to adapt and learn quickly • Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance) • Experience with ServiceNow and/or Jira Service Management (desirable) • Experience using Slack or Microsoft Teams in a support environment (desirable) • Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles (desirable) • Familiarity with AWS and Azure (desirable) • Familiarity with Kubernetes and Docker (desirable) • Exposure to PostgreSQL, MySQL, and Amazon RDS (desirable) • Familiarity with GitHub Actions, Bitbucket, and Amazon SQS (desirable)