Systems Analyst

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October 31

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Dev.Pro

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B2B • Fintech • SaaS

Dev. Pro is a software development partner that supports technology companies with custom outsourced software development services. With over 13 years of experience, a team of more than 900 experts, and operations in over 50 countries, Dev. Pro provides a comprehensive range of services including cloud development, DevOps, software testing and QA, system integration, and application security. The company caters to a wide array of industries such as digital commerce, fintech, hospitality, and healthcare by delivering tailored software development experiences. Dev. Pro emphasizes quality, innovation, and a transparent collaboration process to accelerate growth for ambitious startups and Fortune 500 enterprises alike, ensuring successful outcomes through a well-balanced and efficient team approach.

501 - 1000 employees

Founded 2011

🤝 B2B

💳 Fintech

☁️ SaaS

📋 Description

• Provide technical support for client applications, including incident response, troubleshooting, and escalation when required • Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data • Monitor system health and performance using DataDog and LogicMonitor • Configure and maintain DataDog monitors, dashboards, and alerts • Suggest improvements to application performance and reliability based on analysis • Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions

🎯 Requirements

• 2+ years of experience in IT support and incident management • Hands-on experience troubleshooting hardware, operating systems, networks, and web applications • Solid Linux and Windows administration skills (services, networking, logs, performance) • Experience with monitoring, alerting, and observability tools (LogicMonitor, Datadog) • Familiar with cloud platforms (AWS, Azure) — core services such as EC2/VMs, ECS, S3/Storage, networking, load balancing, scaling • Understanding of web application architecture and servers (Apache, NGINX, IIS) • Basic knowledge of networking concepts (DNS, TCP/IP, HTTP, SSL, routing, firewalls) • Intermediate+ English level (verbal and written) • Excellent communication, collaboration, and documentation skills • Flexibility and adaptability in a 24/7 support environment • Ability to follow processes consistently • Ability to quickly learn and develop technical skills, adjusting to evolving tools, processes, and workflows • Analytical mindset and logical approach to troubleshooting

🏖️ Benefits

• 30 paid days off per year to use however you like — vacations, holidays, or personal time • 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child • Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months • The company pays in U.S. dollars and covers all approved overtime • Access to English lessons and Dev.Pro University programs • Participate in fun online activities and team-building events