Consultant Support ServiceNow N1

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November 13

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Devoteam

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Artificial Intelligence • Cloud Managed Services • Cybersecurity

Devoteam is a multinational technology consulting company that specializes in delivering innovative solutions in areas such as Artificial Intelligence, Cloud Managed Services, and Cybersecurity. With a focus on business transformation, Devoteam helps organizations optimize their IT infrastructure and migrate to cloud-native architectures. They partner with leading technology providers like AWS, Google Cloud, and Microsoft to drive digital transformation and sustainable IT practices across various industries.

5001 - 10000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

📋 Description

• Ensure first-level support on the ServiceNow platform: receive, analyze and resolve incidents. • Escalate complex tickets to higher support levels. • Track tickets until closure and ensure user satisfaction. • Write and update technical and functional documentation. • Participate in the continuous improvement of ITSM processes.

🎯 Requirements

• Diploma: Bac +2 to Bac +4 in Computer Science, Information Systems or equivalent. • 1 to 2 years of experience with ServiceNow (support, administration or functional use). • Alternatively, experience with a similar tool (Jira Service Management, Remedy, Freshservice, GLPI, Zendesk, etc.) is required. • Good written and oral communication in French. • Service-oriented, detail-oriented and team player.

🏖️ Benefits

• Ongoing training on the ServiceNow platform and its modules. • Dynamic environment within an international team.