Devoteam
Artificial Intelligence • Cloud Managed Services • Cybersecurity
Devoteam is a multinational technology consulting company that specializes in delivering innovative solutions in areas such as Artificial Intelligence, Cloud Managed Services, and Cybersecurity. With a focus on business transformation, Devoteam helps organizations optimize their IT infrastructure and migrate to cloud-native architectures. They partner with leading technology providers like AWS, Google Cloud, and Microsoft to drive digital transformation and sustainable IT practices across various industries.
Consultant Support ServiceNow, N2
3 days ago
🗣️🇫🇷 French Required
Devoteam
Artificial Intelligence • Cloud Managed Services • Cybersecurity
Devoteam is a multinational technology consulting company that specializes in delivering innovative solutions in areas such as Artificial Intelligence, Cloud Managed Services, and Cybersecurity. With a focus on business transformation, Devoteam helps organizations optimize their IT infrastructure and migrate to cloud-native architectures. They partner with leading technology providers like AWS, Google Cloud, and Microsoft to drive digital transformation and sustainable IT practices across various industries.
📋 Description
• Provide Level 2 application support for the ServiceNow platform as part of a 24/7 rotation (morning, afternoon, night). • Diagnose and resolve complex technical or functional incidents. • Collaborate with L1, L3 teams and developers for escalation and issue tracking. • Keep technical documentation up to date (procedures, runbooks, FAQs). • Participate in platform updates, testing and continuous improvements. • Contribute to automation and process optimization.
🎯 Requirements
• Master's degree (Bac +5) in Computer Science, Information Systems or equivalent. • 1 to 2 years’ experience with ServiceNow, ideally in support or administration roles. • Ability to work in a 24/7 rotation (including weekends and public holidays as scheduled). • Good written and verbal communication in French. • Service-oriented, responsive, autonomous and rigorous. • ServiceNow modules: Incident, Problem, Change, CMDB, Service Catalog. • Familiarity with similar tools (Jira, Remedy, Freshservice, etc.).
🏖️ Benefits
• Opportunity to work on international projects on the ServiceNow platform. • Training program and ongoing certifications (CSA, CAD, ITIL, etc.). • Stimulating environment with real career growth opportunities.
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