Devoteam
Artificial Intelligence • Cloud Managed Services • Cybersecurity
Devoteam is a multinational technology consulting company that specializes in delivering innovative solutions in areas such as Artificial Intelligence, Cloud Managed Services, and Cybersecurity. With a focus on business transformation, Devoteam helps organizations optimize their IT infrastructure and migrate to cloud-native architectures. They partner with leading technology providers like AWS, Google Cloud, and Microsoft to drive digital transformation and sustainable IT practices across various industries.
Nearshore Sector | ServiceNow Business Analyst
Job not on LinkedIn
August 12
Devoteam
Artificial Intelligence • Cloud Managed Services • Cybersecurity
Devoteam is a multinational technology consulting company that specializes in delivering innovative solutions in areas such as Artificial Intelligence, Cloud Managed Services, and Cybersecurity. With a focus on business transformation, Devoteam helps organizations optimize their IT infrastructure and migrate to cloud-native architectures. They partner with leading technology providers like AWS, Google Cloud, and Microsoft to drive digital transformation and sustainable IT practices across various industries.
📋 Description
• Join Devoteam in launching our brand-new ServiceNow nearshore hub in Portugal, supporting major European clients. • As a ServiceNow Business Analyst, you’ll translate business needs into powerful ServiceNow solutions, influencing design, functionality, and adoption from the start. • What You’ll Do Gather, analyze, and translate business requirements into clear ServiceNow specifications. • Collaborate with developers to ensure technical solutions align with business goals. • Lead workshops and stakeholder meetings to capture needs and enhance UX. • Contribute to solution design for ITSM, ITOM, HRSD, CSDM, and custom apps. • Support estimations, proposals, and documentation for new initiatives. • Promote adoption and best practices for ServiceNow usage. • Qualifications • 3+ years as a ServiceNow BA or Consultant. • Strong understanding of ServiceNow capabilities and modules. • Excellent communication, facilitation, and stakeholder management skills. • ITIL or ServiceNow certifications are a plus. • Fluent in English. • Why Devoteam • Be part of a new hub from day one — help define culture, processes, and best practices. • Work on strategic, high-impact projects across Europe. • Flexible hybrid (Lisbon/Porto) or potential full remote. • Career growth in a multinational leader in digital transformation. • Additional Information • The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. • We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. • All of our vacancies are open to people with disabilities.
🎯 Requirements
• 3+ years as a ServiceNow BA or Consultant. • Strong understanding of ServiceNow capabilities and modules. • Excellent communication, facilitation, and stakeholder management skills. • ITIL or ServiceNow certifications are a plus. • Fluent in English.
🏖️ Benefits
• The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. • We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. • All of our vacancies are open to people with disabilities.
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