Principal Consultant – ServiceNow

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Devoteam

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

Artificial Intelligence • Cloud Managed Services • Cybersecurity

Devoteam is a multinational technology consulting company that specializes in delivering innovative solutions in areas such as Artificial Intelligence, Cloud Managed Services, and Cybersecurity. With a focus on business transformation, Devoteam helps organizations optimize their IT infrastructure and migrate to cloud-native architectures. They partner with leading technology providers like AWS, Google Cloud, and Microsoft to drive digital transformation and sustainable IT practices across various industries.

📋 Description

• You act as Lead Architect and strategic advisor for our clients, translating business strategies into scalable, secure and sustainable ServiceNow solutions. • You support international companies in the digital transformation of their IT and enterprise service processes. • You act as a Trusted Advisor to stakeholders up to C‑level and serve as the central point of contact — internally and externally. • As Principal Consultant, you are responsible for the professional and technical quality of complex client projects and contribute significantly to their success. • You lead workshops for requirements gathering, process definition, reengineering, gap analysis and solution architecture. • You develop ServiceNow target architectures, roadmaps and technical specifications for enterprise‑level implementations. • You act as a Subject Matter Expert for multiple ServiceNow modules, e.g., ITSM, ITOM, HRSD, CSM, CMDB or CSDM. • You are responsible for designing complex integrations as well as customer‑specific applications on the ServiceNow platform. • You support pre‑sales activities, e.g., through solutioning, technical demos, effort estimations and architecture concepts. • You take on technical leadership responsibilities and mentor senior and junior consultants through coaching, quality assurance and best practices. • You continuously develop your own expertise and actively give knowledge back to the team: mentoring, community building, tools, methods and thought leadership.

🎯 Requirements

• Minimum 9 years of experience in consulting or IT service delivery, with at least 5 years focused on ServiceNow • Proven experience leading large, complex and multi‑module ServiceNow implementations • Deep expertise in the ServiceNow ecosystem as well as in architecture, platform design and technical delivery • ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist certification, e.g., CIS‑ITSM, CIS‑ITOM or equivalent • Strong knowledge of JavaScript, the Glide API and web services such as REST and SOAP • Confident in process modeling, process optimization and translating business requirements into technical solutions • Excellent German and English language skills • Experience with agile methodologies, e.g., Scrum or Kanban

🏖️ Benefits

• State‑of‑the‑art offices in Munich & Frankfurt — centrally located • Remote & hybrid working: flexible work hours and location • Devoteam Academy: certified training & language courses included • International career paths for your next big step • Gaming lounge for creative breaks • Regular events & team parties to foster real team spirit • Employee referral bonus • High‑end IT equipment: you decide what you work with • Corporate benefits: exclusive discounts on tech, fashion and travel, among others • JobRad & additional mobility benefits • Secure your future: company pension plan & capital‑forming benefits (vermögenswirksame Leistungen) • Mentoring & onboarding day for a perfect start with us