Devoteam
Artificial Intelligence • Cloud Managed Services • Cybersecurity
Devoteam is a multinational technology consulting company that specializes in delivering innovative solutions in areas such as Artificial Intelligence, Cloud Managed Services, and Cybersecurity. With a focus on business transformation, Devoteam helps organizations optimize their IT infrastructure and migrate to cloud-native architectures. They partner with leading technology providers like AWS, Google Cloud, and Microsoft to drive digital transformation and sustainable IT practices across various industries.
ServiceNow Level 1 Support Consultant
Job not on LinkedIn
November 14
🗣️🇫🇷 French Required
Devoteam
Artificial Intelligence • Cloud Managed Services • Cybersecurity
Devoteam is a multinational technology consulting company that specializes in delivering innovative solutions in areas such as Artificial Intelligence, Cloud Managed Services, and Cybersecurity. With a focus on business transformation, Devoteam helps organizations optimize their IT infrastructure and migrate to cloud-native architectures. They partner with leading technology providers like AWS, Google Cloud, and Microsoft to drive digital transformation and sustainable IT practices across various industries.
📋 Description
• Provide Level 1 support on the ServiceNow platform: receive, analyze, and resolve incidents. • Escalate complex tickets to higher support levels. • Track tickets through to closure and ensure user satisfaction. • Write and update technical and functional documentation. • Contribute to the continuous improvement of ITSM processes.
🎯 Requirements
• Diploma or degree (equivalent to Bac+2 to Bac+4) in Computer Science, Information Systems, or a related field. • 1–2 years' experience with ServiceNow (support, administration, or functional use). • Alternatively, experience with a similar tool (Jira Service Management, Remedy, Freshservice, GLPI, Zendesk, etc.) is required. • Good written and verbal communication skills in French. • Service-oriented mindset, attention to detail, and team spirit.
🏖️ Benefits
• Opportunity to progress to Level 2 Support / ServiceNow Consultant roles. • Ongoing training on the ServiceNow platform and its modules. • Dynamic environment within an international team.
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